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- Aufgaben: As a Client Success Manager, you'll scope and deliver research projects while collaborating with teams.
- Arbeitgeber: Kantar Profiles is part of Kantar Group, known for its innovative audience insights and research.
- Mitarbeitervorteile: Enjoy a dynamic work environment, learn from experts, and make a real impact in your role.
- Warum dieser Job: Join a world-class team and influence decision-making in a startup-like atmosphere.
- Gewünschte Qualifikationen: Market research experience, bilingual in German and English, and strong client management skills required.
- Andere Informationen: Diversity is valued; we encourage applicants from all backgrounds. No visa sponsorship available.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Kantar Profiles, a division of the Kantar Group, is seeking an individual with strong work behaviors and motivation to join our team as a Client Success Manager. As a Client Success Manager, you will be instrumental in efficiently scoping and delivering research projects. This role provides an outstanding opportunity to collaborate with a world-class team in a fast-paced and dynamic environment.
Responsibilities
- Work closely with Function leads across EMEA and Offshore to ensure the successful delivery of client projects.
- Collaborate with the Business Development team to deliver exceptional services and build strong client relationships.
- Hold and record quarterly business reviews to ensure client value and success.
- Act as the first point of escalation, resolving complaints to both the clients‘ and Kantar Profiles‘ satisfaction.
- Collaborate with clients and internal teams to hold debriefs and exchange insights to foster ongoing improvement.
- Train, coach, and mentor clients, team members, and supporting teams for optimal results.
- Evaluate and analyze client needs to determine the best strategies and approaches.
- Facilitate client onboarding and encourage clients to upgrade their products and services.
- Act as a customer advocate, ensuring their expectations are met or exceeded.
- Perform other responsibilities associated with this position as necessary.
Requirements
- Market research experience with a solid understanding of research methods and data collection techniques.
- Proficient in both German and English.
- Demonstrated experience in effectively managing client relationships with a focus on delivering results.
- Effective client management and proactive updates within specified timelines.
- Experience in online research and consultation.
- Advanced knowledge of Excel, with SPSS knowledge being advantageous.
At Kantar Profiles, we believe in going beyond the obvious to inspire new thinking and shape the world we live in. As an equal opportunity employer, we value diversity and are committed to creating a fair and supportive working environment where everyone feels included, accepted, and can flourish. Reasonable accommodations will be provided for individuals with disabilities.
As an EOE and to ensure a diverse and inclusive community, we encourage individuals from all backgrounds to apply. Please note that we are unable to offer visa sponsorship or relocation support for this role. Applicants must have the right to work in Germany or the United Kingdom before applying.
Joining Kantar Profiles means joining the largest audience network in the world. With sophisticated technology and top-notch anti-fraud methods, we deliver diligent insights to our clients. You will have the opportunity to make a significant impact and receive credit for your contributions in a startup-like atmosphere. Additionally, you will have the chance to learn all aspects of the business and influence decision-making processes. Join our global network and learn from highly experienced senior members across the business.
Apply now for a career that’s out of the ordinary and contribute to the success of Kantar Profiles. We look forward to welcoming you to our ambitious and world-class team.
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Client Success Manager Arbeitgeber: Kantar Group
Kontaktperson:
Kantar Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Client Success Manager
✨Tip Number 1
Familiarize yourself with Kantar Profiles' research methods and data collection techniques. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing client relationships effectively. Be prepared to share specific examples of how you've delivered results and resolved client issues in the past.
✨Tip Number 3
Brush up on your Excel skills and familiarize yourself with SPSS if you haven't already. Being proficient in these tools will set you apart as a candidate who can handle data analysis efficiently.
✨Tip Number 4
Showcase your bilingual abilities in German and English during your interactions. This is crucial for the role, and demonstrating your communication skills can make a strong impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Client Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Success Manager position at Kantar Profiles. Understand the key responsibilities and requirements, especially the importance of client relationship management and market research experience.
Tailor Your CV: Customize your CV to highlight relevant experience in market research, client management, and any specific tools mentioned, such as Excel and SPSS. Make sure to showcase your proficiency in both German and English.
Craft a Compelling Cover Letter: Write a cover letter that reflects your motivation for applying to Kantar Profiles. Emphasize your ability to deliver results, manage client relationships, and your understanding of research methods. Use specific examples from your past experiences.
Highlight Your Soft Skills: In your application, make sure to mention your soft skills such as communication, problem-solving, and teamwork. These are crucial for a role that involves collaboration with clients and internal teams.
Wie du dich auf ein Vorstellungsgespräch bei Kantar Group vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the Client Success Manager role and its responsibilities. Familiarize yourself with Kantar Profiles' approach to client management and how they deliver value to their clients.
✨Showcase Your Market Research Experience
Be prepared to discuss your market research experience in detail. Highlight specific projects where you successfully managed client relationships and delivered results, emphasizing your understanding of research methods and data collection techniques.
✨Demonstrate Language Proficiency
Since proficiency in both German and English is required, be ready to switch between the two languages during the interview. This will showcase your language skills and ability to communicate effectively with diverse clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client complaints. Think of examples from your past experiences where you successfully resolved issues and maintained strong client relationships.
