Описание:
Кanzum is a B2B fintech platform building embedded financial infrastructure and cross-border payment solutions across Africa, MENA, and Asia.
Задачи:
- Handle inbound leads and conduct discovery calls
- Understand customer needs, workflows, and payment requirements
- Manage onboarding from qualification to activation
- Coordinate with Compliance, Operations, and Product
- Guide clients through KYB/KYC and onboarding requirements
- Remove blockers and ensure customers reach their first successful transaction
- Support early product adoption and long-term retention
- Keep customer records and pipelines updated in HubSpot
Требования:
- 3+ Years of experience in Customer Success, Account Management, Client Operations, Onboarding, or a similar field
- Experience in SaaS, fintech, payments, or B2B technology
- Strong communication and relationship-building skills
- Ability to run discovery conversations and identify customer needs
- Excellent organization and attention to detail
- CRM experience
- High ownership and ability to work independently
- English C1+
- Nice to have: HubSpot, fintech/payments, banking, FX, treasury, cross-border payments, KYB/KYC, experience with customers across Africa, MENA, or Asia, Arabic, French
Условия:
- Direct work with the Founder
- Opportunity to build Customer Success and Onboarding processes from 0
- International fintech environment
- Direct impact on customer experience and product development
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