Technical Support Engineer - 2nd and 3rd level (f/m/d) (m/w/d)

Technical Support Engineer – 2nd and 3rd level (f/m/d) Apply smart Fast Facts * Support & Error Analysis (2nd & 3rd Level) – no 1st level phone support * Location: Salzburg, Austria * Level: Junior or professional * Languages: English (B2, must-have), German an advantage Error messages spark your curiosity instead of frustration? Then you’re in the right place! We help customers from various industries solve challenges with our zenon software platform. No 1st level phone support–just in-depth technical analysis in 2nd- and 3rd-level support. What matters here? Technical understanding, analytical thinking, and a solution-oriented mindset. Apply smart The main tasks are * Technical support & customer consulting – Ensuring the error-free and efficient use of the zenon software platform * Error analysis & troubleshooting – Independent analysis and solution of technical problems * Optimization & analysis – Evaluation of customer projects with regard to stability and potential for improvement Your qualifications * Completed technical training in the IT sector (apprenticeship, HTL, university/university of applied sciences) * Professional experience in an IT-related environment, knowledge of software, industrial and/or energy automation is an advantage * Analytical way of working, team spirit & strong communication skills * Languages: English (B2), German is a plus Apply smart This position is part of the Customer Services Team Customer Services consists of several teams which support our customers as they begin and efficiently expand projects using our zenon software platform. We offer help at any time and in a wide range of languages. We explore the limits of zenon, helping to constantly improve our solutions and their benefits. More information Interested? We are COPA-DATA, a global independent software development company. We solve highly complex tasks as per our motto: There is always an easier way. zenon is our successful software platform, developed for automation and digitization projects as well as to implement sustainability goals in production companies. You’ve probably enjoyed food or drinks, have taken medication or a ride in a car that was produced with the help of zenon. Or maybe your electricity provider works with our software? It’s quite possible that we’ve already been connected, even if indirectly. Martin BinderDirektor HR Apply smart Benefits * Flexible worktimeEverything is possible. Stay fully flexible and balanced. Early riser or night owl? No matter. However, we firmly believe that collaborating is best done in person, especially when it comes to crucial solutions. * Company pension planBenefits for today and tomorrow. COPA-DATA offers all employees a voluntary pension plan. It can be increased individually with your own, tax incentivised contributions. * HealthActive and healthy. In addition to the occupational health care provided by our company doctor and occupational psychologist, we offer weekly Shiatsu. We cover a part of the costs. There are also discounted private health insurance rates by means of group health insurance. * Home officeEasy planning with the option to work from home 2 days a week. * Real work life balanceWe strive for the best possible transparency. Our work policies ensure clarity, appreciation and fairness. * Lieferando creditsA food allowance to suit your taste. The monthly top-up can be redeemed in all restaurants and at delivery and take out service Lieferando, both at work and at home. * company bikeStay mobile, for the environment and for your finances. Take out a tax-deductible bicycle lease from Firmenradl.at. It also keeps you fit. * educationStay at the forefront, always. We offer you selected cutting-edge further education as well as training opportunities, courses and coaching. Your path to us 1. CV ScreeningA good CV speaks for itself. Ideally succinct, to the point and just like you. 2. Meeting in personWe prefer to talk openly, in person and in detail. If things have to move quickly, we can meet online. That’s all we need for a first impression. Sounds good? 3. Trial DayYou’ll get to know the people you’re going to work with and the tasks you’re going to work on. You’ll get an idea of who we are and can show us who you are. Let’s talk freely. We’ll take our time, so we can find out together if we’re a match. 4. Signing the contractOff to new shores together. Your onboarding will be tailored to you. We don’t care about hitting goals immediately, but about seeing you grow alongside us.