As a Customer Success Manager (m/f/d), you will support our customers in the Road and Rail sectors throughout the entire customer lifecycle. You will ensure the successful adoption and use of our solutions and systematically incorporate customer requirements into the ongoing development of our products.
- Managing and developing long-term customer relationships in the Road and Rail sectors – from pre-sales and PoC through onboarding and training to ongoing customer support
- Ensuring customer success and satisfaction by understanding customer requirements and providing continuous support throughout the customer journey
- Gathering, structuring, and evaluating customer requirements, while identifying opportunities for optimization, expansion, and up-/cross-selling
- Working closely with the responsible Key Account Manager and Project Manager Customer Solutions to develop tailored customer solutions and continuously enhance our products
- Coordinating and communicating customer feedback to internal specialist teams and supporting the implementation of relevant customer requirements
- Supporting contract renewals and customer retention, while proactively identifying potential risks and areas requiring action
What you bring with you
- Completed vocational training or a degree in Business, IT, or a comparable field, combined with relevant professional experience
- Strong customer orientation and experience in building and developing long-term customer relationships
- Excellent communication skills and confident stakeholder management when working with internal and external contacts
- Solution-oriented and entrepreneurial mindset, with a strong understanding of customer needs and business opportunities
- Strong technical aptitude and a solid understanding of data structures, cloud-based solutions, and scalable web applications
- Excellent analytical skills and a structured, independent, and holistic approach to work
- Proficiency in common software applications, ideally including Salesforce, Jira, and Microsoft Office
- Fluent German at C2 level and very good written and spoken English
Our benefits for you
At kasasi, we believe that great work can only be done in an environment where people feel good. Our benefits support you professionally and personally.
Our flextime model allows you to adapt your working hours to suit your lifestyle.
Regular training and development
Continuous development is key to our success. We'll work together to find the right opportunities for you.
Working from home
With our fair home office arrangement, you can flexibly combine office days and remote work to fit your lifestyle.
kasasi holds an Innovation Day every six weeks. The day begins with a shared breakfast, after which there is time to brainstorm and experiment. There is no room for daily business, only for new ideas.
Regular team events
Team spirit doesn't just happen – we actively invest time in building it. Fixed highlights include the Christmas party, the summer festival and Festwoche in Kempten. There are also regular game nights, cooking evenings and spontaneous barbecues.
Company pension scheme
Plan for the future today – we will support you by making contributions to your company pension.
Ergonomic workplaces
In addition to height-adjustable desks, we are happy to provide you with ergonomic work equipment such as keyboards and mice.
Game nights
We meet regularly for dinner and games nights - at Kempten in the Allgäu, the Bavarian card game "Schafkopf" is especially popular.
On sunny days, enjoy lunch on the terrace at the Kempten location, complete with deck chairs, parasols and a large barbecue grill.
BikeLeasing
We offer your dream bike at attractive rates.
Fitness programmes
How about yoga during your lunch break or an hour of spinning to let loose after work? With our nationwide network of health and fitness facilities, there are no limits.
Health program
Because health is more than just sport, our Employee Assistance Programme offers confidential support whenever you need it, including psychological counselling, coaching and help with personal matters. It's discreet, professional, and available whenever you need it.
30 days of annual leave
Free time and relaxation are important - that's why you benefit from an extended holiday policy at kasasi. You have 30 days of annual leave per year.
Change of location Kempten-Hamburg
Do you need a change of scenery? No problem, just switch between our two locations: Kempten and Hamburg. The choice is yours.
State-of-the-art hardware is an important prerequisite for outstanding work, and this is something we take for granted.
Enjoy exclusive discounts on Mitarbeiterangebote.de – whether it’s tech, travel, fashion, or your next concert tickets: Discover regularly changing deals from all areas of life – and grab yourself a great bargain or two.
If your application convinces us, we will get back to you within one week at the latest to arrange a personal meeting. After all, everything here starts with an open conversation.
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Customer Success Manager (m/f/d) New View offer Kempten Starting immediately View offer Arbeitgeber: kasasi GmbH
Kasasi ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur flexible Arbeitszeiten und Home Office Regelungen bietet, sondern auch eine Kultur der kontinuierlichen Weiterbildung und persönlichen Entwicklung fördert. Mit einem engagierten Team, regelmäßigen Teamevents und innovativen Ansätzen wie dem Innovation Day schaffen wir ein Umfeld, in dem sich jeder wohlfühlt und seine Ideen einbringen kann. Unsere Lage in Kempten und Hamburg ermöglicht es dir, in einer dynamischen Umgebung zu arbeiten, während du von attraktiven Mitarbeiterangeboten und einem umfassenden Gesundheitsprogramm profitierst.
