Auf einen Blick
- Aufgaben: Leite ein Team und manage Kundenbeziehungen für nachhaltigen Erfolg.
- Unternehmen: Kayzen revolutioniert programmatic Advertising mit innovativen Lösungen für Agenturen und Marken.
- Vorteile: Flexibles Arbeiten, Home-Office Budget und jährliches Weiterbildungsbudget von 1000 Dollar.
- Weitere Informationen: Multinationale Teamkultur mit Experten aus verschiedenen Ländern.
- Warum dieser Job: Werde Teil eines dynamischen Teams und gestalte die Zukunft der Adtech-Branche aktiv mit.
- Qualifikationen: Mindestens 4 Jahre Erfahrung im Kundenmanagement und nachweisliche Führungskompetenzen erforderlich.
Das prognostizierte Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Customer Success Team Lead - Agencies (m/f/d)
Join to apply for the Customer Success Team Lead - Agencies (m/f/d) role at Kayzen
Customer Success Team Lead - Agencies (m/f/d)
Join to apply for the Customer Success Team Lead - Agencies (m/f/d) role at Kayzen
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Full-Time | Hybrid/Remote
, Customer Success Lead for Agencies at Kayzen, and I am now looking for a Customer Success Team Lead - Agencies to join our team
In this role, you will take full ownership of high-impact client relationships, drive measurable account and revenue growth, and act as a strategic advisor to our agency partners. You\'ll play a key role in advancing client success, strengthening long-term partnerships, and contributing directly to the company\'s growth. In addition you\'ll lead a small team of customer success managers and work closely to help them grow and develop into the leaders of tomorrow.
But wait, you have not heard of Kayzen before?
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the three core pillars of performance, transparency, and control, Kayzen powers the world\'s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.
Location: Berlin, London or Mumbai
Full-Time | Hybrid/Remote
HelloI am Jigar, Customer Success Lead for Agencies at Kayzen, and I am now looking for a Customer Success Team Lead - Agencies to join our team
In this role, you will take full ownership of high-impact client relationships, drive measurable account and revenue growth, and act as a strategic advisor to our agency partners. You\'ll play a key role in advancing client success, strengthening long-term partnerships, and contributing directly to the company\'s growth. In addition you\'ll lead a small team of customer success managers and work closely to help them grow and develop into the leaders of tomorrow.
But wait, you have not heard of Kayzen before?
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the three core pillars of performance, transparency, and control, Kayzen powers the world\'s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.
The Team
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM team members are responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders. To succeed in this role you need:
- Proven ability to grow and retain accounts
- Mastery of Kayzen DSP for strategic client success
- Strong presentation and communication skills
- Deep expertise in campaign strategy and mobile performance marketing
- Analytical mindset and industry curiosity
- Empathy and strong people leadership skills
- The ability to set and execute strategic plans
Responsibilities
We are seeking a highly proactive Customer Success Team Lead who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.
- Customer Success & Relationship Management:
- Develop a deep understanding of the client\'s business, marketing goals, and success metrics
- Act as a trusted advisor, providing strategic DSP consultation from onboarding through scale
- Build long-term relationships with senior stakeholders at agency partners
- Conduct compelling Quarterly Business Reviews with actionable insights, growth plans, and product updates Maintain detailed documentation in Hubspot: call notes, product feedback, and growth opportunities
- Account Growth & Campaign Excellence
- Own end-to-end success and revenue growth of managed accounts
- Lead campaign strategy with internal teams, analyzing aggregate and log-level data
- Proactively identify expansion opportunities and upsell potential
- Deliver clear and data-driven progress reports internally and externally
- Drive monthly and quarterly revenue targets in collaboration with Agencies Lead
- Product Feedback & Collaboration
- Identify product gaps based on client needs and proactively propose solutions
- Work closely with Product and Trading teams to ensure campaign success and feature rollout
- Communicate client feedback, market intelligence, and competitor insights to internal stakeholders
- Collaborate cross-functionally to resolve issues quickly and drive client satisfaction
- Team leadership and growth
- Work with a talented team of customer success managers and set a plan for the growth of the team
- Manage ongoing planning cycles, strategies and OKRs to provide clarity for the team and ensure that there is alignment with the company goals
- You\'ll notice that this is also a \"hands on\" role and so you\'ll need to lead by example in growing accounts and setting up the process for future opportunity development
- 4+ years in a customer success, account management, or client services role in ad tech or martech with some direct people management experience
- Proven experience in revenue growth, account expansion, and executive stakeholder management
- Demonstrable people leadership skills and a clear approach to developing people
- Excellent communication and presentation skills – both written and verbal
- Solid understanding of the mobile programmatic ecosystem, including formats, attribution, and KPIs
- Confident working independently and collaboratively across distributed teams
- Highly analytical and data-driven with attention to detail
- Naturally curious with a problem-solving mindset
- Experience using DSPs and platforms like Hubspot, Looker, etc., is a strong plus
- Exceptional career growth and learning opportunity
- A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
- Direct, day-to-day work experience with the management
- A fun, driven, and multinational team located across Germany, India, Israel, Argentina, Ukraine, Turkey, the UK and many more countries
- A flexible work-from-home arrangement
- A 500-dollar home-office setup budget
- A 1000-dollar annual learning and development budget
Seniority level
Seniority level
Mid-Senior level
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#J-18808-LjbffrCustomer Success Team Lead - Agencies (m/f/d) Arbeitgeber: Kayzen
Kayzen ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern außergewöhnliche Karrierechancen und ein dynamisches Arbeitsumfeld bietet. Mit einem multinationalen Team, flexiblen Arbeitsmodellen und einem großzügigen Budget für persönliche Entwicklung und Home-Office-Ausstattung fördert Kayzen nicht nur das individuelle Wachstum, sondern auch die Zusammenarbeit und den Austausch von Ideen über Ländergrenzen hinweg. Hier haben Sie die Möglichkeit, in einer innovativen Branche zu arbeiten und aktiv zur Transformation des Adtech-Marktes beizutragen.
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass Sie so Customer Success Team Lead - Agencies (m/f/d) erhalten könnten
✨Tipp Nummer 1
Nutze dein Netzwerk, um mehr über die Unternehmenskultur und die Erwartungen an die Rolle des Customer Success Team Lead zu erfahren. Sprich mit aktuellen oder ehemaligen Mitarbeitern von Kayzen, um wertvolle Einblicke zu gewinnen.
✨Tipp Nummer 2
Bereite dich darauf vor, deine Erfahrungen im Bereich Kundenbeziehungen und Account Management in der Ad-Tech-Branche zu demonstrieren. Überlege dir konkrete Beispiele, wie du in der Vergangenheit Kunden erfolgreich beraten und deren Umsatz gesteigert hast.
✨Tipp Nummer 3
Informiere dich über die neuesten Trends und Technologien im Bereich Programmatic Advertising. Zeige während des Gesprächs, dass du ein tiefes Verständnis für die Branche hast und bereit bist, innovative Lösungen für Kunden zu entwickeln.
✨Tipp Nummer 4
Sei bereit, Fragen zur Teamführung und zur Entwicklung von Talenten zu beantworten. Überlege dir, wie du dein Team motivieren und unterstützen würdest, um gemeinsam die Unternehmensziele zu erreichen.
Wir glauben, dass du diese Fähigkeiten brauchst, um Customer Success Team Lead - Agencies (m/f/d) mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Verstehe die Rolle:Lies die Stellenbeschreibung sorgfältig durch und achte auf die spezifischen Anforderungen und Verantwortlichkeiten. Überlege, wie deine Erfahrungen und Fähigkeiten zu den Erwartungen des Unternehmens passen.
Betone relevante Erfahrungen:Hebe in deinem Lebenslauf und Anschreiben deine Erfahrungen im Bereich Customer Success, Account Management oder Ad Tech hervor. Zeige konkrete Beispiele für deinen Erfolg in der Kundenbetreuung und Umsatzsteigerung.
Individualisiere dein Anschreiben:Schreibe ein maßgeschneidertes Anschreiben, das deine Motivation für die Position und das Unternehmen verdeutlicht. Erkläre, warum du die ideale Person für die Rolle des Customer Success Team Lead bist und wie du zur Unternehmensvision beitragen kannst.
Präsentiere deine Kommunikationsfähigkeiten:Da starke Kommunikationsfähigkeiten gefordert sind, achte darauf, dass dein Anschreiben und Lebenslauf klar und präzise formuliert sind. Verwende eine professionelle Sprache und strukturiere deine Informationen übersichtlich.
Wie man sich auf ein Vorstellungsgespräch bei Kayzen vorbereitet
✨Verstehe die Unternehmensziele
Informiere dich über die Ziele und Werte von Kayzen. Zeige im Interview, dass du verstehst, wie deine Rolle als Customer Success Team Lead zur Erreichung dieser Ziele beitragen kann.
✨Bereite konkrete Beispiele vor
Denke an spezifische Situationen aus deiner bisherigen Berufserfahrung, in denen du erfolgreich Kundenbeziehungen aufgebaut oder Umsatzwachstum erzielt hast. Diese Beispiele helfen dir, deine Fähigkeiten zu demonstrieren.
✨Zeige deine analytischen Fähigkeiten
Da die Rolle eine starke analytische Denkweise erfordert, sei bereit, über Datenanalysen und Kampagnenstrategien zu sprechen. Bereite dich darauf vor, wie du datenbasierte Entscheidungen getroffen hast, um den Erfolg von Kunden zu steigern.
✨Stelle Fragen zur Teamführung
Da du ein Team von Customer Success Managern leiten wirst, ist es wichtig, Fragen zu stellen, die dein Interesse an der Teamentwicklung zeigen. Frage nach den aktuellen Herausforderungen des Teams und wie du helfen kannst, diese zu bewältigen.
