Implementation Consultant

We are seeking an experienced Implementation Consultant to join our Customer Onboarding department. The ideal candidate will have at least 5 years of experience in implementing software solutions for clients. The Implementation Consultant will be responsible for leading the implementation process, ensuring successful onboarding of new customers, and providing ongoing support to ensure customer satisfaction.

Roles and Responsibilities:

• Lead the implementation process for new customers, including gathering requirements, configuring the software solution, and conducting training sessions.
• Work closely with clients to understand their business needs and provide recommendations for best practices.
• Collaborate with internal teams, such as sales, product development, and support, to ensure a seamless onboarding process.
• Provide ongoing support to customers post-implementation, including troubleshooting issues, answering questions, and providing additional training as needed.
• Act as a subject matter expert on the software solution, staying up-to-date on product features and enhancements.

Qualifications:

• Bachelor's degree in Business, Computer Science, or related field.
• Minimum of 5 years of experience in a customer-facing role, preferably in a software implementation or consulting capacity.
• Strong project management skills, with the ability to manage multiple implementations simultaneously.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Experience with CRM or ERP systems is a plus.