Regional IT Service Delivery Manager

Our client is a global education organisation seeking a Regional IT Service Delivery Manager to support its European operations.

This is a newly created role based preferably in Paris, with flexibility for up to two remote working days per week in line with global policy.

The Regional IT Service Delivery Manager will be responsible for overseeing IT service delivery across the European region, ensuring that internal teams, external suppliers, infrastructure, platforms, devices, and support services operate effectively and consistently.

The role will act as the key regional IT business partner, working closely with operations, school leadership, digital learning teams, suppliers, and the global IT function.

This position requires someone who can combine strong IT service delivery experience with excellent stakeholder management, clear communication, and a service-led mindset.

Cultural fit will be especially important, as the successful candidate will need to work collaboratively within a values-led, global education environment and support the organisation’s broader digital and operational objectives.

Responsibilities

• Manage the delivery of IT services across the European region, ensuring service levels, quality standards, and business requirements are met.
• Act as the key regional point of contact for IT service delivery, working with internal stakeholders, school teams, suppliers, and the global IT function.
• Oversee regional IT infrastructure, devices, telecommunications, platforms, tools, applications, and support services.
• Manage internal and external IT suppliers, including service performance, contracts, invoices, issue resolution, and annual reviews.
• Identify opportunities to improve IT services, processes, systems, and user experience across the region.
• Support the implementation of global IT standards, platforms, systems, hardware, and digital environments within the European region.
• Ensure regional IT systems and services align with global and regional strategy, architecture, governance, and security requirements.
• Partner with operations and digital learning stakeholders to ensure technology supports school objectives, teaching, learning, and administration.
• Establish, maintain, and monitor IT service catalogues, support channels, service levels, documentation, asset registers, and change management processes.
• Lead or support IT projects, service improvements, feasibility studies, business cases, and regional technology initiatives.
• Prepare regular reporting on IT service performance, projects, risks, issues, supplier performance, and improvement plans.
• Ensure IT systems and information processes comply with relevant legislation, data security, privacy, and organisational standards.
• Provide guidance and direction to technical staff, campus staff, and suppliers to ensure a consistent and high‑quality IT service.
• Manage change across the IT ecosystem in a structured way to maintain service stability and support successful adoption.
• Assess regional IT strengths, weaknesses, risks, and underlying issues, and recommend practical solutions.

Requirements

• Strong experience in IT service delivery, IT operations, IT support management, or a similar regional IT leadership role.
• Good understanding of the IT architecture stack, including infrastructure, devices, applications, information systems, and support services.
• Experience supporting or managing several of the following: Windows servers, IP networks, user devices, Microsoft 365, learning management systems, video conferencing systems, and digital workplace tools.
• Proven ability to manage external IT suppliers, service providers, contracts, service levels, invoices, and performance reviews.
• Strong stakeholder management skills, with the ability to build trust across technical and non‑technical audiences.
• Excellent customer service mindset, with the ability to explain IT clearly in business and operational terms.
• Ability to manage multiple projects, priorities, issues, and stakeholders at the same time.
• Experience working within structured governance, change management, service management, or global IT operating models.
• Strong written and verbal communication skills, including the ability to prepare reports, present recommendations, and influence stakeholders.
• Highly organised, self‑motivated, proactive, and able to work autonomously.
• Able to work effectively in a complex, multi‑site, and international organisation.
• Comfortable working within an education‑focused, values‑led environment.
• Degree‑level qualification or equivalent relevant professional experience is preferred.
• Previous experience within the education sector would be advantageous.
• Fluent English is required; French or other European languages would be beneficial.

Benefits

• Salary range of approximately €60,000 – €80,000, depending on experience.
• Hybrid working arrangement, with up to two remote
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