Service Coordinator - Customer & Field Service

ph3Service Coordinator – Customer Field Service /h3 pGeneva, NY | Monday–Friday, 8:00 AM–4:30 PM | $25–$29/hour based on experience | Direct Hire /p pKelly® Professional Industrial is seeking a Service Coordinator – Customer Field Service to join a well-established organization in Geneva, NY. /p pThis role is ideal for someone who enjoys customer service, scheduling, problem-solving, and coordinating multiple priorities. You'll serve as a key connection between customers, field service technicians, vendors, and internal teams to help ensure service needs are handled efficiently and professionally. /p h3What You'll Do /h3 ul liAnswer and coordinate incoming service calls and customer requests. /li liGather information regarding service needs and document customer interactions. /li liSchedule and coordinate field technicians based on customer needs, availability, location, and job requirements. /li liMaintain accurate customer records, service notes, and technician schedules. /li liCommunicate with customers and technicians regarding appointments, updates, changes, and follow-up. /li liCoordinate technician travel and logistics for service calls and installations. /li liWork with vendors and internal teams on larger service projects. /li liProcess service-related invoices, vendor invoices, and technician expense reports. /li liTrack billable expenses and assist with estimates and budgeting for service calls and installations. /li liFollow up on open service items while managing changing priorities throughout the day. /li /ul h3What We're Looking For /h3 ul liPrevious experience in customer service, service coordination, dispatch, scheduling, operations, or a similar role. /li liStrong verbal and written communication skills. /li liExcellent organization, attention to detail, and follow-through. /li liAbility to multitask, prioritize, and remain professional in a fast-paced environment. /li liComfortable communicating with customers, technicians, vendors, and internal teams. /li liProficiency with Microsoft Office, particularly Outlook, Word, and Excel. /li liExperience with an ERP, CRM, or service-management system is a plus. /li liExperience with Microsoft NAV, SAP, or Great Plains is preferred but not required. /li /ul h3Why You'll Love This Opportunity /h3 ul liDirect-hire opportunity /li liMonday–Friday schedule /li liOpportunity to join an established organization /li liWork in a role that combines customer service, field coordination, scheduling, and operations /li /ul pIf you're someone who likes to stay organized, solve problems, communicate with customers and field teams, and keep things moving, we'd like to hear from you! /p pAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. /p h3About Kelly /h3 pWork changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. /p pKelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. /p pKelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice. /p /p #J-18808-Ljbffr