Account Manager (f/m/d*) - Netherlands and Germany

Welcome to your Kenjo application journey Wait, who’s Kenjo? A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy? Kenjo is an innovative all-in-one HR Software that makes the lives of employees, teams, and HR better and easier. With Kenjo, HR teams can efficiently recruit candidates, manage everything from employee documents, on/off-boarding, time off, as well as employee pulse surveys and feedbacks to improve overall engagement. All this, so teams can have more time to focus on the most important asset of every company, its people. Our vision is to improve the relationship between employees and employers. Essentially make people get up in the morning looking forward to contributing to society How will you contribute to our mission? We are currently expending our team in order to serve clients in multiple languages. Next to English, we are looking for talented and experienced Account Managers professionals that speak German and Dutch. As an Account Manager you will be responsible for working directly with Kenjo’s customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver helpful and humanly implementation experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Kenjo works. Your main responsibilities will be: Represent with excellence the Kenjo mission and vision to our clients by supporting them in an end-to-end implementation by carrying guided onboardings Go-to Techie advising our customers on software implementations and upscales to maximise the use of our platform features to enable them to have the best possible impact by using Kenjo Listen actively to our clients’ needs and use that knowledge to identify potential upselling opportunities in order to deliver the best customer experience, and independently conducting customer programs (e.g. webinars) Closely collaborate with the Tech & Product teams by gathering and exchanging insights & feedback from customers (e.g. write Bug tickets, new feature requests, etc.) in order to continuously improve candidate experience and our Kenjo software Maintaining, developing and implementing cross-departmental initiatives & projects (e.g. Automatisation of processes, Implementation team Hiring Plan, CX Marketing collaboration, etc.) Monitor and improve customer success KPIs, and work together with the Customer Support team to help them improve processes and scalability Owning the relationship with your customers and always having an eye on their interests Implementation of guided onboardings in the SME sector, providing excellent user experiences and service to clients Can you be the next Kenjonita? To be successful at this position, we think you should be/ have: As for languages, the position requires a high level of English AND a native level of German and Dutch 3+ years experience in Customer Success, Account or Project management area Excellent communication skills in both writing and speaking: Be professional and friendly A strong work ethic: commit to quality and deliver without supervision A knack for explaining tech to non-tech people An unwavering positive attitude and a love for helping others succeed A natural problem solver, who can think under pressure and flourishes in a fast-paced environment A healthy sense of humor Other nice-to-have: Experience in the IT / SaaS industry or HR sector Find creative problem solving fulfilling & challenging Out-of-the-box thinking (Almost) convinced? Ok, that is not all, we also offer: Great office located in Berlin Home office/ Remote flexibility Lots of ownership and space to grow Challenging environment Frequent feedback Clear goal setting Learning and development budget Team buildings and activities Our guiding principles: We are honest about who we are and convince customers through our vision & product Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess. Results are important. They bring the resources which allow us to do what we are doing. We believe though that it’s worth nothing, if we don’t do it positively and treat each other with dignity, love, and respect. We truly believe in equal chances for everybody and think that diversity is one main strength of our team P.S If this sounds interesting, please feel free to apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you\’re not sure you\’re the right fit, apply anyway and let us know what you bring to the table. We\’d love to hear from you!