Application Engineer

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Engage with customers, sales and/or service representatives across Europe to deliver post-sales customer support, solving technical questions of varied scope and complexity.
• Manage day to day operations and workload expectations autonomously.
• Share technical expertise across the team and write deep technical articles for the customer knowledgebase.
• Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team.
• Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.
• Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite.
• Develop into the Component Test knowledge expert within KeysightCare for products and solutions.

Qualifications

• B.S. Electrical Engineering / Electronics & Comm or higher degree.
• 10+ years’ experience with Keysight software and HW (e.g., PRT, TA, FTA, UXM, VSA, Propsim, Wavejudge).
• Customer support and development experience working in one of the following areas: Applications Engineer, EDA Technical Support, Design Flow Enablement, etc.
• Knowledge of fundamental concepts related to RRC/NAS/MAC/PDCP protocols and well versed with 3GPP specifications.
• Demonstrable interest and commitment as an independent learner.
• Past experience with and/or a willingness to learn programming skills (i.e., Python) on the job.
• Clear written and verbal English communications skills, with the ability to explain sophisticated and complex subjects.
• Experience with presenting detailed technical information or leading training courses.
• Experience with sales and/or customer service; demonstrated ability to build relationships and loyalty with customers.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.

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