Senior Technical and Application Support Engineer (EV/EVSE)
Jetzt bewerben
Senior Technical and Application Support Engineer (EV/EVSE)

Senior Technical and Application Support Engineer (EV/EVSE)

Bochum Vollzeit 54000 - 84000 € / Jahr (geschätzt) Kein Home Office möglich
Jetzt bewerben
K

Auf einen Blick

  • Aufgaben: Join us in delivering top-notch technical support for EV battery and charging solutions.
  • Arbeitgeber: Keysight is a leader in tech innovation, impacting industries like automotive and energy globally.
  • Mitarbeitervorteile: Enjoy a dynamic work culture with opportunities for remote work and travel.
  • Warum dieser Job: Be part of a passionate team solving real-world challenges in e-mobility technology.
  • Gewünschte Qualifikationen: Bachelor's/Master's in Electrical Engineering with 6+ years in technical support or product development.
  • Andere Informationen: Position based in Bochum, Germany; English required, German preferred.

Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Join Keysight’s team delivering technical support for world leading solutions in electric vehicle (EV) battery test, charging station test, and grid emulator applications. Our solutions span multiple disciplines which include high power electronics, battery charge/discharge, vehicle charge communications interfaces, test automation and control. The successful candidate will be a critical customer interface and must demonstrate a real passion for customer success. Strong analytical skills, self-motivation, excellent communication (verbal and written), and customer relationship management are key factors for success. Technical support will be delivered remotely where possible but, as our EV / grid emulation test solutions are often large installations, then travel to customer sites will at times be necessary.

  • Delivery of expert post sales customer support for Keysight’s portfolio of products that support e-mobility applications from vehicle battery, Battery Management System (BMS), inverter, charging interfaces of Electric Vehicle (EV), and Electric Vehicle Supply Equipment (EVSE).
  • Analysis, diagnosis and resolution of customer issues in using supported products.
  • Analysis and diagnosis of hardware and software failures (remotely or on-site as necessary).
  • Employ case tracking tools to ensure that all customer issues are documented through to resolution and closure.
  • Provide start-up assistance and customer trainings to ensure that system utilization and productivity are maximized.
  • Be the voice of the customer providing clear reporting and feedback.
  • Position will be based in Bochum, Germany.

Qualifications

  • Bachelor and/or Master’s Degree in Electrical Engineering or similar discipline.
  • Minimum of 6 years relevant experience working in product development/project management/customer support or other demanding technical capacity on electrical/electronic test solutions with experience of power-electronics and knowledge in Testing, especially battery test/charging. Familiarity with complex solutions / Laboratory installations is a plus.
  • Solid knowledge on EV and EVSE charging communication and the required Keysight SW and HW is nice to have. This includes an understanding of the communication protocols, emulation of charging processes as well as the evaluation of test cases.
  • Demonstrated problem solving skills in an electronic test system environment with troubleshooting and communication skills.
  • Understanding of test system software architectures and resolving network setup issues.
  • The role requires a high degree of technical competence and experience. The successful candidate will need to demonstrate a track record of being a solid decision maker and the ability to work independently and collaborate with colleagues in equal measure. Talented at summarizing problems and driving them forward in a solution-oriented manner.
  • Strong written and verbal communication skills are essential. English language required. German language is preferred.
  • Be able to confidently represent the ‘Voice of the Customer’ and escalate issues and proactively drive improvements needed to increase customer satisfaction.
  • High level of organizational skills, ability to multi-task, prioritize and work well under pressure.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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Senior Technical and Application Support Engineer (EV/EVSE) Arbeitgeber: Keysight Technologies SAles Spain SL.

At Keysight, we pride ourselves on being an exceptional employer, fostering a dynamic work culture that champions innovation and collaboration. Our commitment to diversity, equity, and inclusion not only enhances creativity but also drives our success in delivering cutting-edge solutions in the EV sector. With ample opportunities for professional growth and a supportive environment, our team members thrive as they tackle challenging problems and contribute to meaningful advancements in technology from our Bochum location.
K

Kontaktperson:

Keysight Technologies SAles Spain SL. HR Team

StudySmarter Bewerbungstipps 🤫

So bekommst du den Job: Senior Technical and Application Support Engineer (EV/EVSE)

✨Tip Number 1

Familiarize yourself with the latest trends and technologies in electric vehicle (EV) testing and charging solutions. This knowledge will not only help you understand the role better but also demonstrate your passion for the industry during interviews.

✨Tip Number 2

Network with professionals in the EV and EVSE sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and learn more about the challenges they face, which can give you an edge in discussions.

✨Tip Number 3

Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlight your analytical skills and customer relationship management experience, as these are crucial for the position.

✨Tip Number 4

Showcase your ability to work independently while also being a team player. Be ready to explain how you've collaborated with others to drive solutions forward, as this balance is essential for success in this role.

Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Technical and Application Support Engineer (EV/EVSE)

Analytical Skills
Customer Relationship Management
Technical Support
Problem-Solving Skills
Communication Skills
Electrical Engineering Knowledge
Power Electronics Expertise
Battery Test and Charging Knowledge
Test Automation
Network Setup Troubleshooting
Project Management
Documentation Skills
Training and Start-up Assistance
Organizational Skills
Ability to Work Under Pressure
English Language Proficiency
German Language Proficiency

Tipps für deine Bewerbung 🫡

Understand the Role: Make sure to thoroughly read the job description for the Senior Technical and Application Support Engineer position. Highlight the key responsibilities and qualifications that align with your experience, especially in EV/EVSE technologies.

Tailor Your CV: Customize your CV to reflect relevant experience in electrical engineering, customer support, and technical problem-solving. Emphasize your familiarity with power electronics and any specific knowledge of EV and EVSE charging communication protocols.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your analytical skills. Mention specific examples from your past experiences that demonstrate your ability to resolve technical issues and provide excellent customer support.

Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure that your application reflects your ability to communicate complex technical information clearly. Provide examples of how you've successfully interacted with customers or team members in the past.

Wie du dich auf ein Vorstellungsgespräch bei Keysight Technologies SAles Spain SL. vorbereitest

✨Show Your Passion for Customer Success

During the interview, emphasize your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to resolve customer issues in previous roles, especially in technical support or project management.

✨Demonstrate Technical Competence

Be prepared to discuss your technical background in electrical engineering and your experience with EV and EVSE systems. Highlight any relevant projects or challenges you've faced, particularly those involving power electronics and battery testing.

✨Communicate Clearly and Effectively

Strong communication skills are essential for this role. Practice articulating complex technical concepts in a simple manner. Be ready to explain how you would approach troubleshooting and resolving customer issues, both verbally and in writing.

✨Prepare for Problem-Solving Scenarios

Expect to be presented with hypothetical customer issues during the interview. Prepare to walk through your thought process on diagnosing and resolving these problems, showcasing your analytical skills and solution-oriented mindset.

Senior Technical and Application Support Engineer (EV/EVSE)
Keysight Technologies SAles Spain SL.
Jetzt bewerben
K
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