Rostering Specialist, District Success (10 month Fixed Term)

Notice to applicants

We have seen a rise in recruitment scams.

Please note that outreach from Khan Academy recruiters will only come from the @khanacademy. org domain.

Our team does not use Gmail or other personal accounts for contacting potential candidates.

Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process.

We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate.

Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

THE ROLE

We are looking for a Rostering Specialist to join our team and oversee the technical implementation and synchronization of daily rosters for our district partners.

This role is essential to ensuring that students, teachers, and administrators have accurate and dependable access to their Khan Academy accounts.

• Collaborate with district administrators/district IT leaders and staff to successfully connect Khan Academy to the school district’s student/teacher roster to ensure accurate rosters updated daily.
• Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process.
• Document relevant rostering details for each district partner in order to inform internal tracking and ensure delivery of high quality and timely services.
• Manage the technical setup of assigned district rosters, paying close attention to accuracy.
• Become a product expert and use that knowledge to help support unique district implementations.
• Closely monitor new partner account activation and provide support for any issues that arise.
• Communicate with internal and external stakeholders regarding district partner onboarding and activation status.
• Support internal team members with technical issues reported by their district partners.
• Monitor the daily roster sync and contact district partners to confirm large roster changes.

WHAT YOU BRING

• 2+ years experience in a customer onboarding or technical support role
• 2+ years of rostering experience preferred
• An appreciation for learning how technology works at a deep level
• An ability to identify when something is working as intended or if an issue needs to be addressed
• An enjoyment for building, documenting, and improving internal processes for seamless operations and stakeholder engagement
• The ability to describe complex products or processes in a way that is easy to understand
• Strong verbal and written communication skills
• A flexible and people-first attitude
• Excellent prioritization skills and follow-through
• Knowledge of K-12 users and stakeholders
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.”
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

• Competitive salaries
• Ample paid time off as needed – Your well‑being is a priority
• 8 pre‑scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3‑day weekend boost
• Remote‑first culture – that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high‑impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

The compensation band for this role is $77,600 - $87,300 USD annually.

The pay range for this position is a general guideline only.

The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

• If reasonable accommodation is needed, please contact careers@khanacademy. org
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