Assistant Manager In-Dealer CX Planning (all genders welcome)

Assistant Manager In-Dealer CX Planning (all genders welcome) Join the movement and find new inspiration We have an exciting opportunity as: Assistant Manager In-Dealer CX Planning (all genders welcome) at the Kia Europe Headquarters in Frankfurt/Main, Germany. Job mission: As an In-Dealer CX Planning Assistant Manager, you’ll help shape how customers experience Kia dealerships across Europe. Working at the intersection of retail operations, customer experience, and digital transformation, you will analyze in-dealer journeys, identify pain points, and support the development and implementation of initiatives that elevate the overall customer experience. You’ll work closely with Channel, Sales, Ownership Experience, CRM and HQ CX teams to translate strategy into seamless, real-world experiences at the dealership level — both online and offline. Your responsibilities: Evaluate in-dealer customer experiences by analyzing KPIs, customer satisfaction metrics (e.g., NPS, NCBS), and feedback from B2C and B2B customer studies Design and improve online/offline customer journeys based on the findings above, to close experience gaps and support business growth Propose solutions that align with Kia’s regional Strategy (Drive, Charge, Connect, Work) and the targeted customer journeys Support rollout and adoption of new in-dealer CX tools, services, and guidelines across markets together with the support of HQ Coordinate these initiatives with Channel, Sales, Ownership Experience, and CRM teams, as well as EV and B2B CX Planning Managers, to ensure the integrity of the customer journey across all touchpoints. Stay up to date with emerging trends in physical and digital retail, and help bring innovative ideas into practice Your talents: 3–5 years of experience in automotive retail, network development, or customer experience roles Strong knowledge of dealership operations, customer touchpoints, and commercial workflows Hands-on experience with sales funnel analytics, customer journey mapping, and CX process design Comfortable working with KPI dashboards, CX tools, and cross-functional data Ability to manage multiple stakeholders and coordinate complex projects Highly collaborative, with excellent communication skills in English (additional European language is a plus) Bachelor’s degree in Business, Marketing, or related field (Master’s degree is a plus) Who are we? Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years. Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services. Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia. Our headquarter is home to 40 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you! You will enjoy working with us if you like these things: A pulsating international environment. Our workforce is composed of people from 40 nations Playing an active and important part in the development of Kia in Europe. Developing new frameworks and solutions Demanding challenges to which you can creatively contribute A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.