Senior Specialist Electric Light Commercial Vehicles (all genders welcome)

Join the movement and find new inspiration. We have an exciting opportunity as:

Senior Specialist Electric Light Commercial Vehicles (all genders welcome)

at the Kia Connect GmbH in Frankfurt/Main, Germany.

Job mission: You will be part of our mission to shape the customer journey of tomorrow. You will do that by coordinating the B2B customer experience at Kia Connect, with the unique opportunity to build up digital B2B solutions from the ground up. Embrace this exciting challenge – so buckle up and be ready to take off.

Your Responsibilities:

1. Research B2B automotive trends, analyze customer behavior, and help align digital products with the needs of future customers.
2. Define the Fleet Management Solution (FMS) in collaboration with stakeholders, prioritize features, and ensure the implementation of an integrated solution across all customer touchpoints.
3. Review the business model of the FMS to ensure a profitable approach.
4. Define and implement the sales process for the new FMS.
5. Develop, set up and run the support process for digital solutions to ensure high customer satisfaction.
6. Collaborate closely with data experts to ensure the end-to-end data pipeline (vehicle to customer frontend).
7. Develop training and marketing materials in collaboration with internal subject matter experts to promote the new FMS and explain it to internal and external stakeholders.
8. Collect, track, and analyze customer feedback to generate ideas for new functionalities or further developments.
9. Approach challenges with an open mind, seeking new opportunities to enhance the customer experience and maintain competitiveness.

Your talents:

1. Education: University degree in business administration or economics with a focus on strategy, business development.
2. Experience:
   1. 3-5 years of experience in the B2B automotive environment.
   2. Experience in fleet management solutions, digital product development, and product management needed; experience in customer support and content creation is an advantage.
   3. Hands-on mentality paired with care and no fear of the unknown.
   4. International background and mindset fitting to roles in a global company; Salesforce knowledge would be an advantage.
   5. Team player combined with the ability to work independently.
   6. Motivation to develop yourself and the business to strive for the best results.
3. Skills: Strong project management and organizational skills are required.
4. Fluent in English (written and spoken), suitable languages advantageous.

Who are we?

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the fifth-largest automotive group in the world. Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years. Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Our European headquarters that we closely cooperate with, Kia Europe, is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Žilina, Slovakia. Our headquarters is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

1. A pulsating international environment. Our workforce is composed of people from 37 nations.
2. Playing an active and important part in the development of Kia in Europe.
3. Developing new frameworks and solutions.
4. Demanding challenges to which you can creatively contribute.
5. A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

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