Manufacturing Quality Manager (m/w/d)

Job Description Summary

Dematic is a leading global provider of intelligent intralogistics solutions – from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions, and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

Benefits: Plenty of room for creativity in a rapidly growing company, flexible and mobile working, individual support and development, employee discounts.

Responsibilities

• Ensure compliance with legal, customer, and internal quality standards.
• Oversee product manufacturing processes to ensure end-product quality.
• Manage and coordinate incoming, in-process, and final inspections.
• Develop and control adherence to company and industry standards.
• Lead and supervise quality assurance technicians and inspectors.
• Communicate expectations and ensure team members are trained on quality standards.
• Address and resolve Supplier & Spare parts quality‑related issues, including customer complaints.
• Manage process implementation and optimization for efficiency and standardization.
• Coordinate and verify corrective and preventive actions.
• Ensure timely resolution of quality‑related customer (stakeholder) concerns, including issuing 8D reports and CAPAs.
• Drive continuous improvement projects to enhance customer (stakeholder) satisfaction and product reliability.
• Conduct internal audits and support external audits.
• Plan and manage budgets and investments related to quality.
• Promote quality culture within the organization.
• Represent the company in quality‑related negotiations and customer (stakeholder) satisfaction assessments.
• Oversee compliance with Good Manufacturing Practices (GMP) and other policies.
• Implement root cause analysis (RCA) and problem‑solving methodologies (8D, 5Why, Ishikawa) to each assigned CAPA ticket.
• Block/unblock and sort purchased materials; decide on disposal of unsuitable products.
• Disciplinary and methodological management of subordinate employees.
• Act and communicate on behalf of the company with internal and external stakeholders.
• Approve relevant quality documentation according to internal rules.

Qualifications

• Bachelor’s degree in a technical discipline.
• International QM certification for Quality Manager.
• National QT certification for Manufacturing Quality Supervisor.
• Strong knowledge of quality basics (e.g., 7Q tools, 8D reports).
• Strong knowledge of QMS principles, ISO 9001, GMP, or relevant industry standards.
• Proficiency in technical documentation and relevant quality tools & methods (e.g., SPC, MSA, Technical Drawings).
• Excellent analytical and problem‑solving skills.
• Advanced communication, presentation, and organizational skills.
• Strong leadership abilities with a capacity to manage stress.
• Advanced MS Office skills; knowledge of CAQ systems and ERP (e.g., SAP) is a plus.
• Proficient in the local language and English (C1 level for Quality Manager, B2 level for Manufacturing Quality Supervisor).
• Minimum of 5+ years of experience in the quality field, with at least 2+ years in a similar managerial position.
• Proven track record in managing quality assurance within a manufacturing environment.

About KION

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide – wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future‑ready. Our international brands, Linde Material Handling, STILL, and Baoli, and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimise intralogistics across warehousing, production and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.