CRM Manager (Berlin, hybrid)

We’re in an exciting growth phase following our Series B funding and are expanding our team.

Our hybrid working culture includes three office days per week (Monday, Wednesday, and Friday) at our Berlin headquarters. Looking ahead, we’re also growing London as our second location, with a new office planned for 2025.

A little about us

• Revolutionizing design tools: Kittl is transforming how creators work with an intuitive platform that stands as a modern, competitive alternative to outdated traditional design tools

• Rapid growth: Achieved millions of users within just two years of launch

• Diverse team: 120+ team members representing 25+ different countries

• Product-led approach: Product managers, engineers, and designers are at the core of Kittl’s innovation

• Strong funding: Raised over $50M from world-renowned investors who have also backed companies like Slack, Dropbox, and Figma

Learn more:

Your Role at Kittl

As the CRM Marketing Manager at Kittl, you will lead our lifecycle campaigns and work with the marketing team to ensure an engaging storyline throughout customers‘ lifecycles. Your role is to ensure engagement, decrease churn, and drive revenue revenue growth.

You will collaborate with multiple teams to execute lifecycle campaigns. Your expertise CRM and lifecycle journey will be critical to Kittl’s mission to become the leading global collaborative graphic design software for professionals.

What You’ll Do

• Campaign management : Lead and manage CRM lifecycle campaigns using customer.io to drive user engagement, adoption, and revenue growth

• Creative decision-making : Autonomously make creative decisions and intuitively understand expected campaign outcomes

• Storytelling & strategy development : Develop and execute storytelling and strategies for the customer lifecycle

• Email optimization : Optimize emails through ongoing testing (A/B and multivariate) and data analysis

• Data analysis : Track and analyze data to identify trends, insights, and opportunities for lifecycle improvement

• Collaboration : Collaborate with creative teams to develop compelling copy, creatives, and stories tailored to specific audiences

What You’ll Need

• Experience : At least 2 years of experience in CRM marketing, with a proven track record of driving results through lifecycle campaigns

• Autonomy & intuition : Ability to make decisions independently and intuitively understand expected outcomes from campaign strategies

• CRM tool proficiency : Strong knowledge of CRM tools, such as Customer.io or HubSpot

• A/B testing & optimization : Proven experience in developing A/B testing and optimizing campaigns for lifecycle metrics

• Customer insight : Natural marketer with a deep understanding of customer needs, audience segmentation, and personalization

• Collaboration : Excellent communication and collaboration skills, able to work effectively across teams like creative and product

Interview Process

• Recruiter interview (30 min)

• Hiring manager interview with Head of Marketing (30 min)

• Take home assignment

• Home assignment presentation and technical interview with Head of Marketing & Product Marketing Manager (45 min)

• Bar raiser interview with Chief of Staff, right hand to CEO (30 min)

Benefits

• Flexible working hours : Common working hours are 11am to 5pm CET, with the rest of your working time being flexible to fit your style (early riser or night owl)

• Remote work allowance : Up to 50 working days per year (10 weeks) to work fully remotely from anywhere in the world, as long as you maintain common working hours

• Generous vacation : 30 vacation days per year for all employees

• Mobility benefit : Monthly public transport (BVG) ticket fully covered by the company

• Health and fitness : Urban Sports Club membership discount

• Collaborative, product-led culture : You’ll be working with a truly product-led company, with PMs, engineers, and designers at the heart of our mission

• Team engagement : Regular team events and offsites to strengthen our team connections

At Kittl, we embrace diversity and value every team member’s unique background, identity, and experience. We’re all about respect, honesty, and inclusivity. Together, we create a safe and supportive work environment where everyone thrives. Join us on this exciting journey of making our company and product even better!

#J-18808-Ljbffr