K&K Talents is an international recruitment agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Germany, which is actively hiring candidates to expand its team.
Location: Germany (Remote)
Employment Type: Fixed-Term Contract (1 Year)
Role:
We are looking for Support Engineers with L1/L2 Application or Production Support experience to support enterprise applications within the Automotive/Automobile domain.
The ideal candidate will have experience supporting automotive applications or dealership-related systems. Dealer Management System (DMS) experience is highly preferred; however, candidates with strong Automotive/Automobile domain experience may also be considered without direct DMS experience.
Responsibilities:
- Provide L1/L2 application and production support for automotive applications.
- Handle incidents and service requests from business users and dealership users.
- Perform initial troubleshooting, issue analysis, and triage, escalating complex issues to L3 teams when required.
- Support business processes across areas such as Vehicle Sales, Order Processing, Service & Aftersales, Parts, Inventory, Warranty, and Billing.
- Monitor application health and business transactions to minimize business disruption.
- Log, track, and resolve tickets using ITIL-based Incident and Request Management processes.
- Communicate with German-speaking users and stakeholders and provide timely incident updates.
- Maintain knowledge base articles, SOPs, and troubleshooting documentation.
- Collaborate with L3, Development, Infrastructure, and other technical teams for issue resolution.
Required Skills:
- Hands-on experience in L1/L2 Application Support or Production Support.
- Automotive/Automobile domain experience is strongly preferred.
- Experience with Dealer Management Systems (DMS) is highly desirable.
- Understanding of at least one automotive/dealership business function such as Vehicle Sales & Order Processing, Service & Aftersales, Parts & Inventory, Warranty and Billing
- Experience with ticketing tools and ITIL Incident/Request Management.
- Good troubleshooting, analytical, and problem-solving skills.
- Basic technical knowledge of one or more technologies such as .NET, Java, C++, Mainframe/Cobol.
- Basic SQL, Shell, scripting, or query knowledge is an advantage.
- German language proficiency at C1 level or above is mandatory.
Preferred DMS Experience:
Experience with any of the following is an advantage:
- AlphaPlus
- Vaudis / Vaudis X
- Autoline
- Similar Dealer Management Systems used in automotive retail
Note: Applicants for employment in Germany should possess work authorisation, which does not require sponsorship by the employer for a visa.
#J-18808-Ljbffr
L1 L2 Application Support Engineer Arbeitgeber: K&K Talents
K&K Talents bietet eine dynamische und unterstützende Arbeitsumgebung, in der Mitarbeiter als Business Development Manager die Möglichkeit haben, ihre Fähigkeiten im Bereich Kundenbeziehungsmanagement und Geschäftsentwicklung auszubauen. Mit einem starken Fokus auf die Pflege bestehender Kundenbeziehungen und der Zusammenarbeit mit Führungskräften in einem internationalen Umfeld fördert das Unternehmen eine Kultur des Wachstums und der kontinuierlichen Weiterbildung. Die Position in Deutschland ermöglicht es den Mitarbeitern, in einem vielfältigen und innovativen Markt zu arbeiten, während sie von attraktiven Vergütungsmodellen und flexiblen Arbeitsbedingungen profitieren.
