Customer Service Engineer (m/f/d)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.

KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development.

KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems.

There is never a dull moment with us.

Group/Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments.

SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania.

SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

• Key Tasks
• Provide install support to customers encompassing system commissioning, system upgrade and preventative maintenance support.
• Generate a close working relationship with the customers in the region to enable the company to sell its product portfolio.
• Provision of feedback, in the approved format, enabling the pro-active identification of product and business process improvements.
• Timely completion of all field visits reports (expenses, field returns etc.)
• Provide remote install and technical support to customers.
• Travel requirements
• You are based ideally in Reutlingen/Metzingen/Tübingen area (or willing to relocate there) and flexible to travel within the wider South German region as well as in Austria (Villach and Graz).
• Occasional travel to the UK, US and Asia might occur as well.
• Minimum Qualifications
• University degree in electrotechnical engineering, mechatronics or related technical field.
• Relevant experience within the semiconductor field or other capital equipment arena, combined with a technical customer facing role.
• Advantage would be an experience with electronic semiconductor capital equipment and/or installation expertise.
• Experience of combining electrical/ mechanical/control system as used in a mechatronic environment.
• Knowledge of 3 phase voltage, PLC and operating systems.
• Fault finding to chassis level would be a distinct advantage.
• Proficiency in spoken and written English and German is needed.
• Excellent communication and customer interfacing skills.
• Flexibility to travel regionally even internationally to support the customer.
• Ability to work alone or unsupervised for extended period, often in challenging situations.
• Systematic and logical approach to problem solving.
• Good organizational skills.
• Why you should work for KLA

Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem.

Virtually every electronic device in the world is produced using our technologies.

We offer a supportive environment where your growth, well-being, and contributions truly matter.

• Your benefits at a glance
• Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development opportunities to support your career growth.
• Permanent employment contract and long-term career stability.
• Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
• Company car or car allowance.
• 30 days of vacation per year and flexible working hours.
• Company events, such as summer family events and Christmas celebrations.

Ready to join us?

If you are interested about this opportunity, we look forward to receiving your application.

Simply click the “Apply” button to get started.

Please note: Applications should be submitted in German.

We offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.

KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.

Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

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KLA’s Careers website for legitimate job postings.

KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.

If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent. acquisition@kla. com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.