London, UK (Hybrid: 3 days p/week in-office) 8 month FTC (mat-cover)
About the role: This is an 8 month FTC maternity‑cover. We are looking for an experienced hands‑on Senior Language Manager to own and optimise the language and localisation strategy for Germany. Native/fluent German language skills, essential.
Job Summary: Localisation efforts at Klaviyo are centred around linguistic and cultural excellence, teamwork and scale. We own the linguistic and cultural quality of every touchpoint a German customer has with Klaviyo – the product, the website, marketing campaigns, customer education, and partner and developer portals. Our work is about providing our customers with high‑quality localisation and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo.
Your Impact
Own the German Language Infrastructure. Proactively manage the German style guide and glossary as living documents, ensuring our Language Service Provider delivers consistent, high‑quality content across the entire customer journey. Own German Linguistic Quality across all customer touch points ensuring we deliver the best German customer experience. Champion the German customer experience by ensuring search is optimised for German, product is QA’ed, the website is optimised, and the customer journey is mapped out to identify gaps and opportunities.
Duties
Develop and maintain linguistic and cultural standards and guidelines, define quality expectations across the whole localised customer journey, and support the development of style guides, glossaries, tone and voice of the Klaviyo Product (customer, partner and developer) and Content (Marketing, Customer Education and others) in the market.
Review German translation and monitor the linguistic quality of the German language, provide feedback and context to the translation teams, and ensure the best resource fit for the highest quality impact.
Communicate proactively with cross‑functional teams to anticipate, identify and fix linguistic and localisation issues related to Germany.
Proactively engage with relevant stakeholders (e.g. Product, Marketing, Customer Education) for additional context and insights on high‑priority content for localisation to define and influence the best creative, linguistic and localisation approach.
Facilitate collaboration between internal stakeholders and vendors, ensuring the necessary resources have access to the relevant information, and advising on the best course of action regarding localisation processes.
Collaborate closely with the Localisation team and internal stakeholders to collect relevant cultural and linguistic information about Klaviyo Germany and support the localisation effort in bringing this content to the global audience.
Proactively contribute to the creation of efficient, effective localisation processes.
