We are looking for a Head of Product to take full accountability for the Trust Platform Area and set its strategic direction. You will manage four Product Managers and their cross-functional teams: content pre-moderation (listings and messages), CS tooling and post-moderation (flags, appeals), user registration and login handling, and AI enablement and CS ticket automation.
You will lead product work that prevents fraud, abuse, and harmful behaviour, while keeping safety measures proportionate and friction for legitimate users low. Partnering with Engineering, Data, Customer Service, Legal, Policy, and other Product areas, you turn ambiguous trust problems into a clear domain strategy with measurable outcomes — moving us further towards proactive, data-driven prevention using signals, automation, machine learning, AI, and effective human-in-the-loop processes.
Who You Are:
- From 10 years of product management experience, including 3+ years managing PMs, ideally in marketplaces, platforms, Trust & Safety, fraud prevention, identity or moderation
- You drive core area metrics and align team KPIs connected to our company northstars
- You make clear, data-informed decisions in difficult situations, and can disagree and commit to move on, test, and learn
- You oversee prioritisation and roadmapping for multiple teams with defined outcomes, roles, and milestones
- You guide teams by goals and user needs rather than feature details, and execute large-scale initiatives across multiple teams
- You influence research in uncertain areas, represent user needs strategically
- You are a feedback coach, actively seek and give hard feedback, and have a growth plan for each direct report
- You know multiple organisational setups and actively influence how to shape the future org
- You target communication to the audience (from individual contributors to C-Level), make complex topics easy to understand, and solve conflicts early
- You have a strategic understanding of AI and coach your team to apply it to real customer problems.
- Fluent in English, German is a plus
Head of Product – Trust Platform Area (d/f/m) in Berlin Arbeitgeber: Kleinanzeigen.de
Kleinanzeigen ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern eine dynamische und unterstützende Arbeitsumgebung bietet. Als Teil eines globalen Unternehmens fördert Kleinanzeigen nicht nur die persönliche und berufliche Weiterentwicklung, sondern legt auch großen Wert auf Nachhaltigkeit und Teamarbeit. In unserem neuen Berliner Hauptquartier haben Sie die Möglichkeit, aktiv zur Gestaltung einer einladenden Arbeitsplatzkultur beizutragen und innovative Lösungen zu entwickeln.
