h3Your mission /h3 pbMain tasks /bbr/ /p ul liManaging the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites /li liWorking closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites /li liEnsuring smooth IT support, coordinating field service employees, supporting second-level support and escalating hardware issues to vendors /li liSetting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts /li liEnsuring end-user devices comply with global endpoint configuration, security and patching standards /li liAssisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks (e.g. VLAN assignment) /li liCreating technical documentation (manuals, installation instructions, etc.) /li liPerforming administrative tasks within the IT department and participating in IT projects /li liEnsuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities /li /ul br/ h3Special requirements /h3 br/ ul liWillingness to take part in the on-call duty rotation /li liOccasional travel to our EU sites (if required) /li liMutual deputising with the IT Infrastructure Specialist /li /ul br/ h3Your profile /h3 ul liCompleted IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or a comparable qualification /li li2-3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment /li liSolid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (e.g. Intune), ticketing systems and IT hardware, as well as a good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi-Fi) /li liAn advantage: knowledge of telephony/PABX and mobile devices, server and backup environments and ITIL (e.g. ITIL Foundation); experience in a GMP-regulated environment /li liVery good command of German and English; Dutch is a plus /li liCustomer-oriented team player with strong communication skills in a multicultural environment; structured, reliable, flexible and resilient, with initiative and a willingness to learn /li /ul br/ h3Our offer /h3 ul liA varied role at the heart of our IT, with direct contact with colleagues across all functions and sites /li liAn international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT /li liTargeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management /li liFlexible working hours and home office options where operations allow /li liModern employment conditions and attractive social benefits /li liPlace of work: Hedingen (ZH); start date by agreement /li /ul #J-18808-Ljbffr
IT Service Management Specialist - IT Support (100%) Arbeitgeber: KLK Kolb Schweiz
pKlk-Kolb-Schweiz in Hedingen ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur ein dynamisches Arbeitsumfeld bietet, sondern auch zahlreiche Entwicklungsmöglichkeiten in einem international wachsenden Unternehmen. Die offene Kommunikationskultur fördert den Austausch von Ideen und die Zusammenarbeit im Team, während die Möglichkeit zur Prozessverbesserung und KPI-Überwachung spannende Herausforderungen für Fachkräfte im Supply Chain Management darstellt.
