Your mission
Main tasks
- Managing the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites
- Working closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites
- Ensuring smooth IT support, coordinating field service employees, supporting second-level support and escalating hardware issues to vendors
- Setting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts
- Ensuring end-user devices comply with global endpoint configuration, security and patching standards
- Assisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks (e.g. VLAN assignment)
- Creating technical documentation (manuals, installation instructions, etc.)
- Performing administrative tasks within the IT department and participating in IT projects
- Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities
Special requirements
- Willingness to take part in the on-call duty rotation
- Occasional travel to our EU sites (if required)
- Mutual deputising with the IT Infrastructure Specialist
Your profile
- Completed IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or a comparable qualification
- 2-3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment
- Solid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (e.g. Intune), ticketing systems and IT hardware, as well as a good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi-Fi)
- An advantage: knowledge of telephony/PABX and mobile devices, server and backup environments and ITIL (e.g. ITIL Foundation); experience in a GMP-regulated environment
- Very good command of German and English; Dutch is a plus
- Customer-oriented team player with strong communication skills in a multicultural environment; structured, reliable, flexible and resilient, with initiative and a willingness to learn
Our offer
- A varied role at the heart of our IT, with direct contact with colleagues across all functions and sites
- An international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT
- Targeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management
- Flexible working hours and home office options where operations allow
- Modern employment conditions and attractive social benefits
- Place of work: Hedingen (ZH); start date by agreement
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IT Service Management Specialist - IT Support (100%) in Hedingen Arbeitgeber: KLK Kolb
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