IT Service Management Specialist - IT Support (100%)

h3Your mission /h3 pbMain tasks /bbr/ /p ul liManaging the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites /li liWorking closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites /li liEnsuring smooth IT support, coordinating field service employees, supporting second-level support and escalating hardware issues to vendors /li liSetting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts /li liEnsuring end-user devices comply with global endpoint configuration, security and patching standards /li liAssisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks (e.g. VLAN assignment) /li liCreating technical documentation (manuals, installation instructions, etc.) /li liPerforming administrative tasks within the IT department and participating in IT projects /li liEnsuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities /li /ul br/ h3Special requirements /h3 br/ ul liWillingness to take part in the on-call duty rotation /li liOccasional travel to our EU sites (if required) /li liMutual deputising with the IT Infrastructure Specialist /li /ul br/ h3Your profile /h3 ul liCompleted IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or a comparable qualification /li li2-3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment /li liSolid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (e.g. Intune), ticketing systems and IT hardware, as well as a good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi-Fi) /li liAn advantage: knowledge of telephony/PABX and mobile devices, server and backup environments and ITIL (e.g. ITIL Foundation); experience in a GMP-regulated environment /li liVery good command of German and English; Dutch is a plus /li liCustomer-oriented team player with strong communication skills in a multicultural environment; structured, reliable, flexible and resilient, with initiative and a willingness to learn /li /ul br/ h3Our offer /h3 ul liA varied role at the heart of our IT, with direct contact with colleagues across all functions and sites /li liAn international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT /li liTargeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management /li liFlexible working hours and home office options where operations allow /li liModern employment conditions and attractive social benefits /li liPlace of work: Hedingen (ZH); start date by agreement /li /ul #J-18808-Ljbffr