Program Manager – Executive Education (gn*)

Overview

As a Program Manager in KLU's Executive Education team, you will play a pivotal role in designing, delivering, and scaling high-impact learning experiences for professionals.

This role blends program leadership, client engagement, and strategic partnership, aligned with KLU's mission to empower leaders with an operations mindset.

Responsibilities

• Lead end-to-end program management of executive education programs (customized and open enrollment) from concept through post-program review.
• Collaborate closely with Executive Education leadership, faculty, and external partners to co-create innovative, impactful learning journeys.
• Ensure seamless delivery of programs: on-site, online, and hybrid, managing logistics, participant experience, and faculty support.
• Travel with participants to seminar locations to provide high-quality service and engagement.
• Protect quality across all touchpoints—communication, materials, timelines, participant management, and execution.
• Run structured after-action reviews to capture learnings and continuously improve program delivery.
• Act as a trusted advisor for corporate clients, understanding learning needs and translating them into viable program concepts.
• Partner with Business Development and Academic Director in shaping proposals, providing expertise on program design, delivery formats, and feasibility.
• Build long-term relationships through exceptional delivery and proactive identification of renewal opportunities.
• Support marketing efforts by crafting proposals and representing KLU at networking events.
• Manage program budgets, track expenses, ensure financial compliance, maintain CRM systems, oversee documentation and feedback analysis.
• Drive continuous improvement through data-driven insights, staying current with industry trends.

Qualifications

Essential

• 3–5 years of experience in project/program management, ideally in executive education, corporate learning, consulting, or complex event delivery.
• Stakeholder management excellence—effective collaboration with academics, clients, partners, and internal teams.
• Confident communication skills—engage senior managers, present concepts, uncover client needs.
• Organized and detail-oriented—manage timelines, budgets, quality in complex environments.
• Client-facing mindset and proactive self-direction.
• Ability to juggle multiple programs, adapt to shifting priorities, stay calm under pressure.
• English fluency; German a strong plus.
• Open to occasional travel with program participants.

Desirable (we can develop these together)

• Background in executive education, business schools, or corporate learning.
• Knowledge of logistics, supply chain management, or related sectors.
• Experience in business development, sales, or client relationship management.
• Curiosity about learning design and adult learning principles.
• Comfort with digital tools (LMS, CRM, project management platforms).

Benefits

• End-to-end ownership—shape programs from concept through delivery and see direct impact.
• Client engagement—direct access to senior executives in logistics, supply chain, and beyond.
• Intellectual stimulation—work with renowned faculty and a diverse international community.
• Variety—customized corporate solutions, open seminars, immersion experiences.
• Professional Development & Growth
• Build a unique skill set combining program management, client advisory, and business development; support for growth provided.
• Mentoring and coaching from experienced colleagues and academic leaders.
• Budget for training and executive education.
• Participation in industry conferences and networking events.

Work Environment

• International and entrepreneurial—small, agile team from 35+ countries.
• Hamburg Hafen City location—dynamic urban area.
• Hybrid work options and outcome-focused culture.
• Purpose-driven—develop leaders to shape sustainable supply chains.
• Inclusive culture supports diversity; impostor syndrome acknowledged.

Compensation and Benefits

• Full-time (40 hours/week).
• Competitive salary and benefits package.
• 30 days annual leave plus flexible bridge days.
• Pension plan and modern equipment.
• Diversity Statement

We value diversity and therefore welcome all applications regardless of gender, nationality, ethnic and social origin, religion and worldview, disability, age, sexual orientation, and identity.

#J-18808-Ljbffr