Gesucht - Job in Germany : IT Service Desk Analyst (m / w / d)

You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.

What awaits you in the team

• Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
• Proactive communication with customers as well as internal and external stakeholders
• Ensuring compliance with service level agreements (SLAs) with customers and partners
• Central point of contact for internal company questions and problems in the area of IT
• Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
• Administration of call center telephone systems in the existing system landscape
• Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
• Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
• Support with testing features before going live if required

What we want from you

• Several years of experience in the areas of responsibility mentioned
• Knowledge of SQL is an advantage
• Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
• Strong team and communication skills as well as a high service mentality and customer orientation
• Analytical thinking and a structured way of working
• Committed and confident demeanor
• Free choice of hardware according to your wishes incl. smartphone
• Flexible working hours with a large home office component
• Modern and high-quality furnished offices with ergonomic workstations
• Generous and individual training offer and mentoring
• Drinks flat rate
• Massage & personal training
• Business Bike
• 30 days vacation
• Urban Sports Club
• Workation, events, discounts and much more.

If you would like to support our team with your skills, experience and personality, then apply now!

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