Job in Germany: IT Service Desk Analyst (m/w/d)

IT Service Desk Analyst (m/f/d) ABOUT THE POSITION We are looking for full-time You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards. What awaits you in the team Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level) Proactive communication with customers as well as internal and external stakeholders Ensuring compliance with service level agreements (SLAs) with customers and partners Central point of contact for internal company questions and problems in the area of IT Ensuring the smooth operation of various applications from the Modern Workplace Solutions division Administration of call center telephone systems in the existing system landscape Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours Support with testing features before going live if required What we want from you Several years of experience in the areas of responsibility mentioned Knowledge of SQL is an advantage Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools Strong team and communication skills as well as a high service mentality and customer orientation Analytical thinking and a structured way of working Committed and confident demeanor Our benefits Free choice of hardware according to your wishes incl. smartphone Flexible working hours with a large home office component Modern and high-quality furnished offices with ergonomic workstations Generous and individual training offer and mentoring Drinks flat rate Massage & personal training Business Bike 30 days vacation Urban Sports Club Workation, events, discounts and much more. If you would like to support our team with your skills, experience and personality, then apply now!