Deployment Engineer

Overview

Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after eight years of intensive software development, we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies.

As Kneat continues to expand, we are looking for an enthusiastic Deployment Engineer to join our Engineering department.

Position overview: Reporting to our SaaS Operations Manager, the Deployment Engineer will help to build out the next generation of our SaaS platform. The successful candidate will support Kneat’s delivery of a best-in-class SaaS platform to our customers. They will focus on the day-to-day activities required to deliver, upgrade and maintain the SaaS instances that our customers depend on. We are seeking a detail-orientated individual with a passion for delivering a quality service to customers. This role would suit a candidate that is at the early stages of their career and is interested in growing their career towards a DevOps Engineer/SRE pathway. If this sounds like you, we want to hear from you!

Responsibilities

• Execute deployment, upgrade, and maintenance activities on our Customer SaaS environments—the Deployment Engineer is the point person for deploying new instances, executing the upgrade of customer instances to new releases of the Kneat Gx Product, and performing patching/maintenance activities on customer instances.
• Provide consistent updates throughout the lifecycle of the projects to project managers and services leadership regarding the status of the deployment.
• Continuously work to improve the quality and efficiency of our deployment processes.
• Work to automate manual deployment processes to ensure consistency and increase the throughput of the deployment team.
• Partner closely with our Cloud Automation team and Site Reliability Engineering team to support our goal of fully automated deployments and upgrades.
• Occasionally work outside core hours to minimize the impact of downtime to customers.

Minimum qualifications

• A high-level of technical fluency—an ability to efficiently use online documentation/resources and a logical problem-solving approach to pick up new technologies.
• Experience of working with cloud environments would be a significant advantage (preferably AWS, but Azure and GCP also considered).
• Some System Administration experience, preferably working with technologies such as Windows & IIS, Linux & Nginx, and SQL Server.
• Scripting experience, preferably using PowerShell or Python, and experience with Git.
• Outstanding writing skills to document determined outcomes and defined processes clearly.
• A passion for quality and the ability to accurately follow documentation to ensure the consistent deployment of customer environments.
• Knowledge of the infrastructure components that support a modern Web application architecture.
• Ability to manage multiple projects, multitask and effectively prioritize conflicting assignments with minimal supervision.
• Excellent communication skills working with other teams including DBAs, Dev, and Customer support.
• A strong sense of ownership, being passionate, fast learner, detail oriented, analytical mindset, perfection seeker.

Nice to have

• Ability to have a positive impact on team members and communicate openly and directly to individuals or groups at all levels.
• Experience working with GxP practices is a bonus.
• Familiarity with DevOps technologies — CI/CD stacks, Terraform, Kubernetes, containers.

What we offer you

At Kneat, we truly value ideas and collaboration so we’ve created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success.

We offer programs and rewards that one would expect from a highly successful and growing technology company.

• A fantastic culture, team, and energy.
• Competitive compensation.
• Comprehensive benefits package.
• Flexible work arrangements.
• Training and professional development.

Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance