Scientific Client Relationship Manager, Food and Food Contact Materials Division

knoell is one of the leading global service providers in offering regulatory registration, clinical development and product development support to clients. Our team of scientific and regulatory experts and extensive network of partners ensures that all the different regulatory requirements are right from the project outset to support our client’s global business. People are at the heart of our family-owned business and our values guide the way to our success. Team spirit and mutual support are very important to us. Our culture is characterised by strong international co-operation, can-do attitude, focus on quality and a growth mindset.

Our strength is to be where it matters – think globally, act locally!

JOB OVERVIEW

The Scientific Client Relationship Manager is part of the Internal Sales Team – an internal global team that is responsible for all activities from client request to order management. The Scientific Client Relationship Manager is responsible for coordinating proposal activities, i.e. determine proposal requirements for the client, liaise with the technical groups for input to the proposal, developing a proposal document and to submit a compliant and responsive proposal for the Food and Food Contact Division, including follow up with the client.

YOUR TASKS

• Guide the proposal through its process, facilitate derivations, collect necessary information from all stakeholders in order to effectively author proposals for the Food and Food Contact Division.
• Collect all available information to evaluate client’s request (will service be provided, are capacities available).
• Define scope with the client or collect information on client’s request from other knoell-internal stakeholders. Discover the exact client’s needs and requirements and offer solutions to them through knoell’s service portfolio.
• Clarify the task descriptions of the proposal (in accordance with the technical units, with legal and considering administrative and commercial aspects), including assumptions and deliverables.
• Liaise with stakeholders on budget estimates, required skills and timelines, as well as prices.
• Ensure that the proposal preparation follows the defined timeline and ensure feedback from relevant stakeholders (remind if necessary) to guarantee timely proposal sending to the client.
• Combine all the relevant information to create a proposal (set up Project Request Form in ERP system) that is of high quality, consistent and plausible and follows internal style guide and standard rules for proposal.
• Review the proposal document according to internal standards and from sales perspective.
• Assure that the proposal is complete, understandable and does not leave room for interpretation of the service offered.
• Accountable for ensuring the proposal fits the client’s needs and requirements and assures the correctness of information given in the proposal.
• Ensures a timely and efficient process, staying within budget for proposal preparation step.
• Send proposal to the client and follow up on proposal with the client after the proposal has been sent out.
• Document client’s response to the proposal for possible future improvements.
• As an internal service provider, understand the business needs of the Divisions and Departments, as well as Business Lines and Legal Entities in close collaboration with the stakeholders.
• Keep in close contact with the regulatory and technical developments in the respective area of responsibility (by participating in meetings and receiving updates on developments).
• Support the creation of standard proposal templates for the area of responsibility.
• Support the creation of questionnaires for the client to easily gather information relevant for provision of knoell’s service.
• Working on the optimization of processes within the Sales Departments and with the technical Divisions and Departments to ensure an efficient proposal preparation and smooth hand-over between different stakeholders.

YOUR PROFILE

• Minimum requirement is a bachelor\’s degree in Chemistry or Physical Sciences; Business Administration background is a plus or equivalent education/experience.
• Proficient in English.
• Knowledge of Food and/or Food Contact Regulations, with a basic understanding of relevant technical concepts.
• 1.5 to 2 years of work experience in the regulatory field is preferred.
• Strong grasp of sales-related topics, including effective communication with clients and the ability to craft proposals that align with both technical/regulatory and financial/legal perspectives.
• Capability to comprehend and address the precise needs and requirements of clients, extending beyond technical/regulatory considerations. Proficiency in extracting this information through client interactions is crucial.
• Preferred experience with proposal generation or ERP systems.
• Familiarity with the technical aspects of proposal setup and project maintenance in Kermit, coupled with a grasp of legal and financial principles.
• Excellent communication skills, including a strong professional conversation etiquette, and a service-oriented approach with clients, reflecting a sales-oriented mindset.
• Proficient use of MS-Office tools.

WHAT WE OFFER

• Work in a dynamic family-owned business environment with an international team in which new ideas, creative approaches, and collaboration are valued.
• You will have the opportunity to work with market leaders in our industry.
• Development is core, and at knoell we offer various opportunities to support your personal, leadership and technical development, including English language courses to help you effectively communicate in our business language.
• knoell offers a flexible working policy and is a remote-first company, where you have the flexibility to work from home, at our headquarters in Mannheim or at one of our local offices based in your location.
• Part-time work options are generally supported on request subject to meeting business requirements.
• It is important to us that you have both a career and personal life – we celebrate the work-life balance of our colleagues.
• At knoell we have a global employee referral program as part of the recruitment process where you can actively participate and get rewarded for referring talent to knoell.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
knoell is a drug-free workplace. As a condition of employment, new hires may be required to pass a pre-employment drug test.

knoell complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting department at

We look forward to receiving your application!

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