Please submit your resume in English.
To learn more about our team and office culture in Berlin, Germany, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/berlin
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm
The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.
Responsibilities:
- Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
- Collaborate with Product team by providing customer feedback for product enhancement
- Communicate directly with customers to gather details as needed to fully define issues or requests
- Work with CSM team to swiftly resolve customer issues
- Investigate and document technical issues
- Manage ticketing queue, ensuring timely resolution of reports and requests
- Apply troubleshooting skills to assist customers with product-related issues
- Conduct technical walkthroughs and webinars of KnowBe4's products
- Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues
Minimum Qualifications:
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
- Fluent in German
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Tech Support (Fluent in German) (Position located in Berlin, Germany) Arbeitgeber: KnowBe4
KnowBe4 ist ein hervorragender Arbeitgeber, der eine moderne und technologiegetriebene Arbeitsumgebung bietet, die Innovation und persönliche Entwicklung fördert. Mit einem starken Fokus auf organisatorische Gesundheit und Mitarbeiterzufriedenheit bietet das Unternehmen umfassende Vorteile wie Boni basierend auf Verkaufszielen, Unterstützung bei der Adoption und Rückerstattung von Studiengebühren. Die Möglichkeit zur Zusammenarbeit mit regionalen HR-Führungskräften und die Förderung von Wachstum und Entwicklung machen KnowBe4 zu einem attraktiven Arbeitsplatz für Fachkräfte im Bereich Human Resources.
