Overview
In this role you lead global service process design and optimization, aligning Service, Sales, Operations and IT to deliver standardized, efficient workflows. You translate strategic objectives into actionable roadmaps and ensure enablement through CRM, ERP and other platforms. You drive global transformation programs, stakeholders management, and change management to secure sustainable adoption. This position offers visibility to shape service excellence and cross-functional collaboration at a global scale.
Leistungen / Benefits
- state-of-the-art workplace in Dierikon
- flexible working time models
- free internal English courses or learning platforms
- modern break rooms and discounted lunch
- career development opportunities
- internal training and learning platforms
Verantwortungsbereiche
- Define and harmonize global service processes across the organization
- Foster collaboration and decision-making among Service, Sales, Operations, IT and other functions
- Translate business goals into process designs, work instructions and implementation roadmaps
- Ensure processes are enabled by CRM, ERP and other digital platforms while identifying optimization opportunities
- Lead global service process improvement initiatives from concept through implementation, including risk management and measurement of outcomes
- Drive rollout and change management, develop training concepts and communications to ensure sustained adoption of standardized processes
Zentrale Anforderungen
- Proven experience leading cross-functional projects and stakeholder management across functions, seniorities and regions
- Strong track record in process harmonization, operational excellence, business transformation or service optimization in a global setup
- 5+ years of experience in after-sales, field service, service operations or similar environment
- Solid understanding of process and project management, continuous improvement and digital business systems such as CRM and ERP
- PMP, Lean Six Sigma certification or comparable qualifications are advantageous
- Excellent communication, facilitation and relationship-building with a structured, analytical, execution-oriented approach
- Fluency in English; German language skills and international experience are a plus
- Willingness to travel internationally
- communication
- facilitation
- relationship-building
- CRM
- ERP
- process management
Global Service Excellence Manager (w/m/d) Arbeitgeber: Komax
Die KOMAX Gruppe ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern spannende und verantwortungsvolle Aufgaben in einem engagierten Team bietet. Mit modernen Arbeitsplätzen, flexiblen Arbeitszeiten und einer leistungsorientierten Vergütung fördert das Unternehmen die persönliche und berufliche Entwicklung seiner Mitarbeiter. Besonders am Standort Wertheim profitieren Sie von internationalen Projekten und einer positiven Unternehmenskultur, die Innovation und Zusammenarbeit schätzt.
