ulliOwn and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User Computing, ensuring reliable and business-focused service delivery. /liliEnsure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through high-quality support services and effective issue resolution. /liliDrive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable support delivery models, including nearshore, offshore, and outsourcing solutions. /liliDefine and manage end-user workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs in alignment with business and security requirements. /liliLead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and performance development while fostering a culture of continuous improvement. /liliEstablish and implement policies, procedures, documentation, self-service capabilities, and automation standards to improve operational effectiveness and empower both employees and support teams. /liliSupport strategic IT initiatives and business transformation projects, including post-merger integrations, site consolidations, hypercare activities, and change management programs. /li /ul h3Your profile: /h3 ulliAt least 10 years of experience in IT support. /liliAt least 5 years of experience in a leadership role. /liliStrong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User Services, End-User Computing (EUC) and Modern Workplace. /liliBachelor’s degree in computer science or related field. /liliEntrepreneurial and business-minded thinking /liliLanguages: German and English /liliAbility to focus under pressure and strong communication skills. /liliProblem-solving skills /liliWillingness to travel /li /ul pYour new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed to the further training of its employees and offers, for example, free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted lunch in a neighboring partner restaurant. /p #J-18808-Ljbffr
Lead Group IT Service Desk (w/m/d) in Luzern Arbeitgeber: Komax
Die KOMAX Gruppe ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern spannende und verantwortungsvolle Aufgaben in einem engagierten Team bietet. Mit modernen Arbeitsplätzen, flexiblen Arbeitszeiten und einer leistungsorientierten Vergütung fördert das Unternehmen die persönliche und berufliche Entwicklung seiner Mitarbeiter. Besonders am Standort Wertheim profitieren Sie von internationalen Projekten und einer positiven Unternehmenskultur, die Innovation und Zusammenarbeit schätzt.
