Localisation:
Switzerland, Bern, (100% of work is on site)
Contrat
Fixed-Term Contract (August 2026 – December 2027) or freelance
Context of the mission:
We are seeking a Senior ICT Project Engineer – Atlassian & ITSM to operate and advance a mission-critical Atlassian environment (Jira & Confluence) as part of a strategic digitalisation platform.
Your responsibilities:
- Manage and resolve ServiceNow requests and incidents in close cooperation with the Service Desk, ensuring compliance with agreed SLAs.
- Maintain and regularly review system configurations and documentation for Jira, Confluence and deployed add‑ons.
- Plan, announce and execute software updates, accompanied by full regression and functional testing, verification and logging.
- Translate organisational requirements into reviewed, implementable system configuration concepts.
- Monitor Atlassian best practices, product roadmaps and functional extensions, ensuring alignment with product management and product owners.
- Act as the escalation point for requests and incidents with Atlassian and third‑party add‑on vendors.
Qualifications of the profile we are looking for:
- Technical Skills:
- Senior experience in ICT project engineering / ITSM, ideally managing large‑scale Atlassian environments.
- Deep practical knowledge of Jira, Confluence, related add‑ons and their administration.
- Solid understanding of ServiceNow ITSM processes (incident & request management).
- Certifications are considered an asset : Certifications in BPMN/ Certifications in ITSM/ Certifications in Atlassian services.
- Methodological skills:
- Methodological rigor and adherence to quality processes.
- Strong change, test and documentation discipline.
- Comfortable working on‑site in Bern with the core team and stakeholders.
- Fluent German (minimum C1 level for technical writing).
- Citizenship: Switzerland or holding C‑Permit.
- Availability in the near term (1 month).
- A strong understanding of requirements.
- Solution oriented mindset.
What we offer you:
We offer you the chance to dive into interesting projects, backed by a competitive salary package and an innovative environment.
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