CCS Cloud Project Manager

Koud is looking for a CCS Cloud Project Manager to work with one of our clients.

CCS stands for Contact Center Services which delivers a telephony system and add-ons services to company contact centers around the globe.

Responsibilities

• Establish clear ownership of project tasks across specialist and management teams, ensuring availability of required tools, support and timely feedback to enable project success;
• Coordinate and facilitate end-to-end delivery of project objectives, including planning, scheduling, monitoring and execution of design, implementation, testing and rollout activities for Contact Center Services;
• Track project progress against scope, schedule and quality baselines, ensuring milestones, deadlines and budget targets are achieved;
• Identify, assess and resolve project issues and risks, proactively reporting status, risks and dependencies to management and stakeholders;
• Define and enforce project policies, methodologies and governance standards across all project activities;
• Lead regular stakeholder meetings, ensuring alignment with business needs, requirements and expectations throughout the project lifecycle;
• Collaborate with development and support teams to maintain product knowledge and ensure accurate, consistent communication between all stakeholders;
• Create and maintain all project documentation, including project charter, plans, milestone documentation, status reports and risk management logs, ensuring proper distribution to relevant audiences;
• Validate Contact Center service implementation against agreed specifications, ensuring compliance with security, performance and quality standards;
• Coordinate user acceptance testing (UAT) with business stakeholders and service providers.
• Manage and monitor subcontractors and third parties to ensure adherence to budget, quality standards and delivery timelines;
• Drive scope and change management processes, including evaluation and approval of project changes and exceptions;
• Support operational readiness by organizing customer training, aligning it with business goals, and ensuring successful handover to operations and stakeholders;
• Remove project impediments, protect the team from external distractions, and maintain delivery focus and engagement;
• Capture and document lessons learned to support continuous improvement and future project delivery.

Requirements

• Experience in working with international teams in a multicultural environment;
• Experience in complex technical solutions;
• Strong experience as Project Manager;
• Proven PMI, IPMA or PRINCE2 experience;
• ITIL V4 or higher experience;
• Agile certificate or experienced;
• English Fluent;
• Strong communication skills with ability to align stakeholders and ensure clear information flow;
• Project management experience including planning, scheduling, budgeting, scope and risk control;
• Ability to coordinate teams, delegate tasks effectively, and ensure accountability for delivery;
• Customer-focused mindset with experience managing expectations and service quality;
• Strong analytical and problem-solving skills to identify issues and drive solutions;
• High attention to quality, accuracy, and continuous improvement;
• Ability to adapt to changing priorities and make sound decisions in dynamic environments;
• Strong planning and organizational skills to manage timelines, resources, and priorities;
• Demonstrated accountability and commitment to delivering results.
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