Customer Success - Spontaneous Application in Genève

ppAt Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors. /p pSince our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success. /p pAs a Customer Success Manager (CSM) focused on commodities clients, you will own and manage a portfolio of clients, driving high levels of adoption, engagement, and retention. You’ll act as a trusted advisor and advocate, helping clients maximize the value of Kpler’s commodity and maritime intelligence solutions. By building strong client partnerships and understanding their operational needs, you’ll ensure meaningful engagement with Kpler while identifying opportunities to deepen adoption and deliver long-term value. /p h3Responsibilities /h3 ul liBuild and nurture strong, proactive relationships with clients across the North American region, acting as a trusted partner throughout the customer lifecycle. /li liDeliver seamless onboarding experiences, ensuring clients are effectively set up and positioned to realise value from Kpler’s solutions. /li liDevelop and execute tailored client engagement strategies to drive adoption, improve user experience, and maximise platform utilisation. /li liProvide expert support across email, calls, and in-person meetings, becoming a trusted point of contact for client questions relating to maritime data, workflows, and platform capabilities. /li liMonitor client usage, engagement, and business outcomes, proactively identifying opportunities to better align Kpler’s solutions with client objectives, including voyage planning, competitive analysis, and risk mitigation. /li liPartner closely with Sales to identify expansion opportunities, support renewals, and demonstrate client value through data-driven impact narratives. /li liCollaborate with Product and Engineering teams to communicate client feedback, identify recurring needs, and help translate insights into actionable product improvements. /li liMaintain accurate and up-to-date client records in Salesforce, including engagement plans, success metrics, opportunities, and renewal risks. /li liProactively identify and address risks to client satisfaction, adoption, and retention, escalating issues where appropriate and coordinating cross‑functional resolution. /li liShare customer insights, market trends, and recurring use cases internally to help inform product development, commercial strategy, and broader customer success initiatives. /li /ul h3Skills and Experience /h3 ul li2+ years of experience in Customer Success, Account Management, or a client-facing role, ideally within oil and gas, energy, commodities, data, SaaS, or DaaS. /li liStrong understanding of energy research workflows, industry stakeholders, and commodity tracking data, with the ability to confidently discuss data and analytics topics with clients. /li liProven experience managing a diverse book of business across accounts of varying complexity, driving adoption, engagement, retention, and measurable customer outcomes. /li liExcellent communication and relationship‑building skills —empathetic, attentive, and client‑first, with the ability to build trusted relationships with clients. /li liHighly organised and self‑motivated, with a knack for understanding client needs, translating them into actionable plans, and proactively identifying opportunities to add value. /li liCustomer‑centric and product-oriented, with a strong understanding of how to connect client objectives with product capabilities and drive meaningful adoption. /li liTechnically competent, with familiarity with data platforms, Excel, APIs, Python, and CRM systems such as Salesforce. /li liCurious and ambitious, with a desire to continuously learn, challenge the status quo, and identify opportunities to improve the customer experience. /li liCollaborative and adaptable, comfortable working cross‑functionally with Sales, Product, Engineering, and other teams in a fast‑paced, global environment. /li /ul pbWe make things happen /b /p pbWe act decisively and with purpose, going the extra mile. /b /p pbWe buildtogether /b /p pbWe foster relationships and develop creative solutions to address market challenges. /b /p pbWe are here to help /b /p pbWe are accessible and supportive to colleagues and clients with a friendly approach. /b /p pOur People Pledge /p pDon’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team. /p pKpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer. /p /p #J-18808-Ljbffr