Client Delivery Lead (Billing Experience) (m/f/d)

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system.

From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do

We build an AI-driven, innovative, forward‑thinking platform for energy management.

From optimising resources to delivering cost‑effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI‑driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.

Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

The team

You will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long‑term migration projects.

The Associate Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms…) for our client projects.

This is either migrating onto our Kraken platform or managing long‑term technology requirements.

They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

The Associate Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability.

They will bring technology, people and processes together to innovate improvements for our clients.

You will also support the client in adapting to ways of working that are aligned to Kraken’s development style.

You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you'll do

• You will be managing the relationship with client counterparts (often product owners and business owners)
• Travelling to meet our enterprise clients across Germany
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

This is a hands‑on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way.

We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment.

To thrive here you must be a self‑starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• Key Success Factors (What you need to have)
• Max 3 years of experience, ideally working with enterprise clients
• Strong problem solving skills and a positive solutions oriented mindset.

If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you!

• Strong enterprise client delivery and/or product ownership experience
• Experience with Saa S, Digital Transformation or overall platform migrations.
• Agile delivery experience
• Experience of product management and enterprise customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
• Time management and a get‑stuff‑done attitude
• Consulting experience is a plus
• Fluent English & German is a must, and another European language is a plus (French, Portuguese, Italian or Spanish preferred)
• Why else you'll love it here
• Our company culture - We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
• Purpose - We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) and sustainability (we are all about speeding up the shift to a more sustainable world).
• Flexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together.
• Relaxation - we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course).
• Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success.

• Office culture - have a certain tech requirement?

We’ll do our best to get it.

Our offices are also stocked with fruit, breakfast, great coffee and soft drinks.

Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner.

• Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia.

In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5 and in Germany we rate 4.7 on Kununu as a Top Company.

Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.

We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

S. based candidates can learn more about their EEO rights here.

Our Applicant and Candidate Privacy Notice and Artificial Intelligence Notice, Website Privacy Notice and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website.

These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent.

By applying, you acknowledge that you’ve read, understood and consent to these terms.

#J-18808-Ljbffr