Service Performance & Development Manager (Ref.Nr.:4333) KTM AG Munderfing
Full time
Asap
Global Customer Service
As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the colour of your skin - here, you are YOU, and that’s what matters to us.
THE TASKS AWAITING YOU
Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
Global Quality Standards: Defining and harmonising service processes and guidelines while balancing global and local needs
Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
Processes & Innovation: Optimising end-to-end processes and tools, and promoting data-driven and AI-powered solutions
HOW YOU CAN INSPIRE US
Bachelor’s degree in business administration, engineering, quality management, or a related field
At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management
Experience in a global or regional HQ role with responsibility across multiple markets
Experience in managing cross‑market initiatives and in driving sustainable performance improvements
WHAT YOU CAN LOOK FORWARD TO
The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
The possibility to work partly from home office
An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).
Flexible working hours Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.
KTM Academy KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.
Health and fitness We organise events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.
Childcare Children aged 1-3 are cared for in the company’s own “Krabbelstube”. For children aged 5 to 10, KTM AG offers five weeks of free childcare during the summer vacations.
Employee events Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.
Special rates for employees Special conditions for our employees when purchasing our products – from clothing to riding gear to motorcycles – are a matter of course for us.
Welcome on board Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.
Pension scheme Benefit from tax‑free contributions to your personal guaranteed life insurance.
Homeoffice Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.
Special Class Insurance Our health is our most valuable possession, which is why we offer our employees discounted special class insurance.
Free Coffee Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well‑being during your workday.
Corporate Benefits Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure and more. Enhance your quality of life beyond the workplace.
Our Values and culture Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high‑performance motorcycles, whether in development, production, marketing or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!
ANY QUESTIONS? Here you will find answers to frequently asked questions:
FAQ
#J-18808-Ljbffr
Full time
Asap
Global Customer Service
As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the colour of your skin - here, you are YOU, and that’s what matters to us.
THE TASKS AWAITING YOU
Performance & Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
Global Quality Standards: Defining and harmonising service processes and guidelines while balancing global and local needs
Improvement & Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
Processes & Innovation: Optimising end-to-end processes and tools, and promoting data-driven and AI-powered solutions
HOW YOU CAN INSPIRE US
Bachelor’s degree in business administration, engineering, quality management, or a related field
At least 5–7 years of professional experience in one or more of the following areas: Customer Service Performance Management, Service Quality, Customer Experience, Operational Excellence or Program Management
Experience in a global or regional HQ role with responsibility across multiple markets
Experience in managing cross‑market initiatives and in driving sustainable performance improvements
WHAT YOU CAN LOOK FORWARD TO
The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
The possibility to work partly from home office
An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).
Flexible working hours Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.
KTM Academy KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.
Health and fitness We organise events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.
Childcare Children aged 1-3 are cared for in the company’s own “Krabbelstube”. For children aged 5 to 10, KTM AG offers five weeks of free childcare during the summer vacations.
Employee events Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.
Special rates for employees Special conditions for our employees when purchasing our products – from clothing to riding gear to motorcycles – are a matter of course for us.
Welcome on board Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.
Pension scheme Benefit from tax‑free contributions to your personal guaranteed life insurance.
Homeoffice Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.
Special Class Insurance Our health is our most valuable possession, which is why we offer our employees discounted special class insurance.
Free Coffee Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well‑being during your workday.
Corporate Benefits Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure and more. Enhance your quality of life beyond the workplace.
Our Values and culture Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high‑performance motorcycles, whether in development, production, marketing or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!
ANY QUESTIONS? Here you will find answers to frequently asked questions:
FAQ
#J-18808-Ljbffr
