Customer Support Engineer - Hardware

Customer Support Engineer – Hardware

Discover your impact with KUKA

KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world\’s leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you\’re poised for success here at KUKA.

Responsibilities

Make an impact

• Provide second-level technical support for electrical components of KUKA products, focusing on robot controller systems (KR Cx series),
• Act as a subject matter expert for control systems and drive technology, supporting global customers,
• Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
• Document all inquiries and solutions in the CRM system and Knowledge DB,
• Collaborate closely with Quality, R&D, and Product Management teams for root cause analysis and product improvements,
• Conduct workshops and prepare technical bulletins for international service technicians,
• Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
• Provide project support for key customers when required.

Application Requirements

What you need to succeed

• Degree in Electrical Engineering, Mechatronics or experienced technician,
• Experience in automation systems, drive technology, or troubleshooting electronic components preferred (graduates with strong knowledge also considered),
• Fluency in Hungarian and very good English skills (spoken and written),
• Strong analytical and problem-solving skills,
• High customer orientation and ability to work independently,
• Team player with excellent communication skills,
• Willingness to travel internationally (approx. 10%, short-term trips typically 1–3 days),
• Project management experience is a strong plus,
• Strong networking skills and cultural competence for cross-border collaboration,
• Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.