Join Our Team of Enthusiasts!
At KVALITO Consulting Group, a women-owned business founded in 2013, we are dedicated to transforming the life sciences and healthcare sectors through tailored, innovative solutions that prioritize quality and people. Guided by our vision to lead with talent and transform with purpose, we are committed to creating lasting, high-value relationships with our clients and empowering high-performing individuals to reach their full potential.
At KVALITO, we embrace diversity, equity, and inclusion in every aspect of our work, fostering a results-oriented, ambitious, and caring culture. Our purpose-driven team is agile and adaptable, ready to learn and respond to evolving business needs. Together, we champion a culture that balances excellence with empathy, utilizing technology and human-centric approaches to drive impactful results.
If you're passionate about making a difference and eager to grow within a company that values inclusivity and high performance, KVALITO could be the place for you. Join us in creating transformative solutions that empower our clients and leave a legacy of excellence in consulting.
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KVALITO Consulting Group
Account Development Manager
Position: KVALITO Consulting Group, Account Development Manager
Location: Remote, Heidelberg, Germany
Type: Full-Time
Travel: 20-50% within Europe
Mission: The core mission of the Account Development Manager (ADM) is to cultivate and strengthen relationships with existing clients in the life sciences industry, while proactively identifying new opportunities to expand KVALITO Consulting Group's service offerings. Working closely with internal teams such as Sales, Marketing, and Delivery, the ADM ensures a high level of client satisfaction, supports the business growth objectives, and drives revenue maximization. This role requires a strategic mind-set, excellent communication abilities, and adept management of multiple client accounts to achieve impactful results.
Key Accountabilities:
Client Relationship Management
- Develop and sustain strong, trust-based relationships with key decision-makers within assigned accounts.
- Regularly engage with clients to understand their evolving needs, business challenges, and opportunities.
- Serve as the primary point of contact for day-to-day communication, ensuring consistent client engagement.
Account Growth & Development
- Identify and pursue opportunities for upselling and cross-selling additional services to align with client needs.
- Collaborate closely with the sales and business development teams to create and execute growth strategies for each account.
- Consistently meet or exceed account revenue targets and key performance indicators (KPIs).
Solution Presentation & Delivery Support
- Present solutions developed by delivery teams, ensuring alignment with client objectives and demonstrating clear value.
- Act as a liaison between clients and internal teams, effectively communicating the benefits of proposed solutions.
- Develop and maintain a comprehensive understanding of the solutions to address client questions and concerns effectively.
- Support smooth implementation processes and proactively resolve any challenges during solution delivery to maintain high client satisfaction.
Market Research & Insights
- Stay updated on industry trends, competitive landscape, and market changes that may impact client strategies.
- Provide clients with insights and actionable recommendations to support their business objectives.
Reporting & Analytics
- Track account performance metrics and generate regular reports for internal stakeholders and clients.
- Conduct Quarterly Business Reviews (QBRs) with clients to assess progress, set objectives, and align on future initiatives.
Collaboration
- Partner with marketing, consultants, and client partners to create targeted campaigns for client engagement and new offering promotion.
- Work closely with product teams to share client feedback, contributing to product enhancements that address client needs.
Key Qualifications:
- Bachelor's degree in Business, Marketing, Sales, or a related field.
- Language: Fluency in English & German.
- 3+ years of experience in account management, business development, or sales within a B2B environment.
- Previous experience in the Life Sciences or Healthcare industry is highly desirable.
- Demonstrated success in growing client relationships and achieving revenue goals.
- Strong interpersonal and communication skills, with the ability to influence and negotiate with senior stakeholders.
- Proficiency in managing multiple client accounts and prioritizing effectively.
- Familiarity with CRM tools such as Salesforce is an advantage.
- Analytical mindset with the ability to derive insights from data and present findings to clients and internal teams.
- High level of professionalism, integrity, and client-centered approach.
Key Competencies:
- Relationship Building
- Strategic Thinking
- Negotiation & Influence
- Problem-Solving
- Results-Oriented
- Communication & Presentation Skills
We offer great benefits
- Flat hierarchies and responsibility from the beginning
- People-oriented culture
- Diversity and inclusion-focused environment
- Global client projects in a multinational environment
- Flexible working hours and home office
- Involvement in global conferences
- Individual professional development, training, and coaching
- Unlimited full employment contract
- Excellent remuneration package consisting of a competitive salary plus a substantial bonus
Contact If you have the necessary background and experience and would like to join a team responsible for a truly global operation, then please send your application to recruiting(at)kvalito.ch including:
- Your CV, cover letter, and supporting documents (diplomas, certificates, references)
- Availability, including earliest start date
- Salary expectations
- Location preference
We look forward to your application.
Your KVALITO Team.
