Noch 15 Std. zum Bewerben!! CRM Expert (all genders)...

KWS is one of the world\’s leading plant breeding companies. Nearly 5,000 employees in more than 70 countries generated net sales of around €1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership, KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet, corn, cereals, vegetables, oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants\‘ resistance to diseases, pests and abiotic stress. To that end, the company invested more than €300 million last fiscal year in research and development. Aufgaben At KWS SAAT SE & Co. KGaA, we combine the stability of a trusted corporate player with the spirit of innovation. As an Expert CRM (all genders), you will be at heart of shaping how we build and maintain strong, lasting relationships with our customers worldwide. In this role, you\’ll take a hands-on lead in developing and executing CRM strategies that put the customer first, adapting them to the cultural and business needs of over 30 markets. You\’ll drive process improvements, work closely with international teams to ensure our CRM system delivers real value, and establish best practices that strengthen our customer-centric approach worldwide. This is a permanent, full-time position. Your new place of work is our HQ in Einbeck, Lower Saxony. Your tasks: – Create and implement CRM strategies to build and maintain strong relationships with both existing and potential customers. – Develop segmentation strategies and increase the company wide usage of CRM, Customer Segmentation and support the establishment of global CRM campaigns, programs, and platforms in sales, marketing and e-commerce. – Oversee the implementation and use of CRM software and tools at KWS, ensuring they effectively support customer data management and analysis. – Partnering and collaborating across multiple business departments and markets to develop and reshape CRM procedures, processes and implementation to enhance optimizations, and best practices for the customer experience. – Act as a bridge between markets, Business Units and technical teams to ensure effective solutions and process improvements while collaborating with external developers alongside your IT counterpart to manage project delivery (backlog requirements, prepare for execution and end-to-end implementation). – Develop concepts and materials and support user adoption with trainings and frequent CRM community meetings. Profil – Academic degree with focus on marketing or economics and a track record of several years of professional experience in a CRM expert role using different CRM platforms and managing customer data. – Business Process Knowledge: Strong ability to analyze and optimize workflows. – Communication & Collaboration: excellent stakeholder management across all levels and with cross-functional teams. – Problem solver with strong analytical skills to identify, troubleshoot, and resolve challenges. – committed team player with passion for latest trends and benchmarks in the field of CRM. – Motivated; have an independent way of working, can-do attitude paired with strong multi-dimensional thinking, balancing strategy and execution – Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud ideally paired with proficiency in Salesforce configuration and reporting tools preferred. – Very good command of English; additional languages are an asset Wir bieten – An exceptionally interesting and varied job in an international environment with the opportunity to contribute to innovative ideas. – Working in an international, highly motivated, and dynamic team – Flexible working hours with the possibility of mobile working – As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision – a culture that is also lived out in practice, e.g. through an open and friendly working atmosphere. – Following the motto: \“Make yourself grow!\“ we promote individual professional and personal development. – We create the appropriate framework conditions for you: capital-forming benefits, Christmas and holiday pay, childcare allowance, JobRad.