Lead/Junior Customer Partner (Sales) Financial Services & Insurance

Overview

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Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward to build a more equitable, inclusive world for our employees, customers and communities.

The Role

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We’re looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. You will create, maintain, and develop deep customer connections, building trusted relationships with top-level executives.

As a Customer Partner, you’ll drive proactive account growth for existing and new clients in the Financial Services and Insurance Industry in Germany. Your responsibilities include developing strong relationships with customers and key business executives, addressing client queries and identifying new business opportunities among these customers.

You will develop and execute cutting-edge account strategies to grow and retain Kyndryl’s most valuable accounts, identify and qualify new opportunities, and deliver tailor-made solutions that meet customer needs. You’ll collaborate with other sales team members to ensure a seamless account management process from prospecting to closing deals and beyond. You will lead one or more existing accounts and generate new opportunities to expand existing work into larger scopes and new capabilities, building a strong go-to-market pipeline with partners.

You’ll bring expertise in Financial Services and Insurance, stay ahead of external best practices, and continuously provide innovative solutions that position Kyndryl as a market leader. As an owner of the account P&L, you’ll ensure customer satisfaction and account compliance, maintaining a stellar reputation.

If you’re ready to shape the future of account management with Kyndryl, we look forward to meeting you.

Your Future at Kyndryl

Every position offers opportunities to grow your career, including hands-on experience, learning opportunities, and certifications across major platforms. You can broaden or specialize your knowledge here.

Who You Are

Qualifications:

• You’re good at what you do with the required experience; a growth mindset and a focus on customer success are important. You are open and inclusive in how you work with others.

Responsibilities

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships with existing and new customers
• Negotiate contracts and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports on account status
• Collaborate with other sales teams to identify and grow opportunities within your customer set
• Manage challenging client requests or issue escalations as needed

Required Skills And Experience

• Proven work experience (2+ years) in account management or a relevant role
• Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Experience with CRM software and Microsoft 365
• Excellent listening, negotiation, and presentation skills
• Experience delivering client-focused solutions
• Ability to manage multiple projects and demands while maintaining attention to detail
• Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
• Knowledge of business and technology trends and industry best practices, especially within IT
• Strong verbal and written communication skills
• BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field

Preferred Skills And Experience

• Bachelor\’s degree or Master’s degree
• Consultative selling experience in technical solutions
• Relationship management experience
• Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI)
• Cross-functional team management experience
• Communication skills in a complex matrix with clients, external and internal partners as well as cross-functional teams

Being You

Diversity is a core value at Kyndryl. We welcome people of all cultures, backgrounds, and experiences. Our Inclusion Networks are one of many ways we create a workplace where everyone can bring their whole self to work and support an equitable culture.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, you’ll have opportunities to innovate, build capabilities, form new relationships, and create value. We offer benefits that support you and your family wherever you are in your life journey, including learning programs and certifications across major platforms. We also encourage volunteering and giving through our platform.

Get Referred

If you know someone who works at Kyndryl, when asked how you heard about us, select Employee Referral and enter your contact\\\’s Kyndryl email address.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales, Business Development, and Customer Service
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Kyndryl by 2x

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