Manager, NORAM Deal Desk

• What you’ll do
• Deal support & structuring (subscription + services)
• Provide consultative guidance on deal structure, positioning, and pricing approaches across new business, renewals, and expansions, including multi-year subscriptions, ramps, bundling, multi-currency considerations, and non-standard payment terms.
• Support services quoting in partnership with Professional Services/Delivery (e. g., SOW inputs, rate cards, milestones/acceptance, phasing, and implementation assumptions), ensuring alignment between subscription scope and services scope.
• Governance, approvals & documentation (recommend + route)
• Ensure deal intake requirements are met and that deal submissions include complete, audit-ready documentation (pricing rationale, exception justification, and required artifacts).
• Recommend paths forward on discounts and non-standard arrangements and route exceptions through the established approval matrix; track approvals to completion and ensure required reviews (Finance, Legal, Security, Delivery) are completed and documented.
• Maintain consistent application of commercial policies, contracting standards, and required review steps while balancing speed, accuracy, and customer outcomes.
• Contracting collaboration (coordinate redlines)
• Coordinate commercial term discussions and redlines with Sales; propose business positions and partner with Legal to review and finalize contract language.
• Partner with Finance to confirm deal setup supports booking and revenue recognition requirements and to surface risks early.
• Operational execution & stakeholder management
• Deliver responsive, high-quality support in a high-volume environment, providing an initial response within 24 hours for Deal Desk intake and escalation requests, and proactively managing stakeholder expectations on timelines for complex quotes and approvals.
• Serve as an escalation resource for complex deals by synthesizing inputs, assessing options and risks, and presenting clear recommendations to stakeholders and approvers.
• Tools, process improvement & reporting
• Execute quoting and governance workflows in Salesforce CPQ; identify friction points and partner with Rev Ops Systems to implement improvements (requirements definition, UAT/testing, rollout support).
• Track and report operational KPIs (cycle time/SLA attainment, exception drivers, quote accuracy, rework drivers, services attach trends) and propose targeted improvements to increase speed, consistency, and predictability.

What you bring

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• 5+ years of experience in Deal Desk, Pricing, Commercial Finance, Rev Ops, or Sales Operations—ideally in B2B Saa S / enterprise software.
• Strong understanding of Saa S commercial constructs (discounting, multi-year, ramps, bundles) and services quoting concepts (rate cards, milestones/acceptance, phasing, and margin considerations in partnership with Delivery/Finance).
• Proven ability to operate in a high-volume environment with tight turnarounds; strong prioritization and attention to detail.
• Strong stakeholder management skills; ability to influence without authority and drive alignment across Sales, Finance, Legal, and Delivery.
• Salesforce experience required; Salesforce CPQ strongly preferred. Comfort interpreting financial data and communicating recommendations clearly.
• Business fluency in English required; French is a plus.
• Success measures
• Consistent achievement of the 24-hour initial response SLA while maintaining high-quality guidance and documentation.
• Improved quote accuracy and fewer downstream corrections/rework.
• Complete and consistent exception documentation and approval routing.
• Reduced recurring deal blockers through playbooks and CPQ/process enhancements.
• Strong stakeholder satisfaction from Sales, Finance, Legal, and Professional Services.

Salary and Benefits

For new hires, the annual base salary range for this role is zł198,000.00 - zł250,500.00 based on a full-time schedule.

Salary can progress beyond this range through sustained performance and demonstrated success in the role.

In addition to base pay, this position may be eligible for variable compensation (e. g. performance bonus or commission-based plan) and a long-term incentive.

The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Equal Opportunity Employer

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

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