IoT Engineer Références : IoT/Eng/4923 Function : · Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM [1] , applications… · Determine proper escalation for problems he cannot solve, sets priority · Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset · Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners · Ensures documentation is up-to-date · Participates and/or manages technical evolutions and projects · Participates to R log all request/incident updates in the ticketing tool · Train users Profile: · IT or Industrial Engineer · Pragmatic, analytical and problem solving skills · A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders · Curious and creative, autonomous and dynamic · Be a driver for change and innovation, support continuous improvement xayajpt by investigating alternatives and technologies · Technical skills and first experience in OBC / IoT / M2M considered as an asset · Fluent in English and French (German are a plus) · Technical skills in programming is a real plus (python, javascript, SQL, …) Additional information: Start: ASAP Contract: Permanent Work Place: Rodange, Luxembourg
IoT Engineer
