h3Hotel Applications Support 80–100% (m/f/d) /h3 pMichel Reybier Hospitality is an international company specialising in luxury hospitality. Founded by Michel Reybier, the group is recognised for its commitment to excellence and its unique approach to luxury. Its portfolio of renowned hotels and private homes in Switzerland, France, Italy, the United Kingdom and the Seychelles includes the La Réserve hotels in Geneva, Zurich, Paris and Ramatuelle, the Victoria-Jungfrau Collection, L’oscar London and Michel Reybier Private Homes. The group is also active in wine and champagne as well as wellness and health. The group’s values, such as well-being, entrepreneurship and agility, guide all activities and contribute to its ongoing success. /p pFor our internal Hotel Applications team at our headquarters in Zurich we are looking for a committed individual to join us immediately or by arrangement, who will help support and develop our hotel applications – above all the property management system (PMS) protel and the point-of-sale system (POS) Lightspeed. Do you know day-to-day hotel operations from the front office or reservations, and would you like to bring your expertise to the interface between hotel operations and IT? Then we look forward to meeting you. /p pbYour responsibilities: /b /p ul liSupport, administration and configuration of our application landscape, in particular the PMS protel and the POS Lightspeed /li li1st and 2nd level support for our hotels – from error analysis to resolution /li liIncident and problem management, and coordination with external software partners to find solutions /li liCreating and maintaining documentation, manuals and training concepts /li liPlanning and delivering training for hotel staff /li liContributing to projects and leading sub-projects, e.g. the roll‑out of new applications and process optimisation /li liOn‑site support at our hotels for go‑lives, roll‑outs and training, which involves regular travel in Switzerland and abroad /li /ul pbYour Profile: /b /p ul liCompleted education in hospitality (e.g. apprenticeship or hotel management school) /li liSeveral years of experience in front office or reservations, ideally in a supervisory or management role /li liGood to very good knowledge of protel or a comparable PMS; experience with Lightspeed or another POS is a plus /li liA genuine interest in IT and openness to new technologies /li liStrong analytical and problem‑solving skills /li liIndependent, structured and solution‑oriented way of working, both on your own and as part of a team /li liExcellent communication and customer service skills /li liA positive, can‑do attitude that inspires those around you /li /ul pFluency in English, spoken and written, and German or French as a second language /p ul liThe opportunity to move from hotel operations into business applications, with structured onboarding /li liA varied role with room to shape things at the interface between hotel operations and IT /li liA well‑established team that welcomes new ideas and creative input /li liFlexible working arrangements with the option of working from home /li liStaff rates at the hotels of the group /li /ul #J-18808-Ljbffr
