Customer Service Representative
Make an impact with Laerdal!
Make a difference with Laerdal where immersive technology transforms healthcare quality and education across the globe. With over 2,200 colleagues, join a team where collaboration and engagement are prioritized in helping save one million more lives, every year, by 2030.
About the role
We are looking for a Customer Service Representative for our team located in Puchheim. On this position you are responsible for the order fulfilment and support of our customers.
We are a strong customer service team with a high focus on delivering a great customer experience. Through expertise, teamwork, and genuine dedication, we make a valuable contribution every day to our mission of "Helping Save Lives."
We are looking to strengthen our customer service team based at our offices in Puchheim location. This is a full-time permanent position (40 hours/week).
Key responsibilities include:
- You provide high quality support and service to Laerdal customers and distributors ensuring high customer satisfaction across customer interactions.
- You are responsible for the entry, processing, and invoicing of customer orders, working together closely with the Sales, Logistics, and Finance departments
- You communicate with our customers via email, telephone and chat
- You advise customers on consumables and prepare quotes
- You handle the timely processing of complaints and sales returns
- You assist customers with onboarding and the use of our web shop and digital self-service solutions
- You contribute with ideas for the continuous improvement of our services
- You work with customers from the DACH region and relevant distributors across EMEA
What we are looking for
This position is ideal if you are looking for a more challenging, rewarding and varied role within customer service..
Preferred qualifications:
- You have completed a commercial apprenticeship or degree and possess min. 3 years of experience within the customer service department and order processing.
- Initial experience in the export sector is an advantage.
- You are motivated by a diverse range of tasks in a dynamic environment and prefer this to purely routine work.
- You work independently and in a structured way, maintaining high quality standards.
- You have a keen sense of customer needs and possess strong communication skills, both over the phone and via email.
- You maintain an overview in complex situations, adopt a solution-oriented approach, and always act with the goal of ensuring high customer satisfaction.
- You have excellent German and English skills; French is a plus but not a requirement.
- Team spirit, dedication, and an open, communicative nature round out your profile.
What we offer:
- Permanent contract with 30 days of annual vacation
- An interesting and important job contributing to our mission to help save lives
- Flexible work time with the possibility of working from home 2 days per week
- Pluxee vouchers
- A fun environment with a great team
- Flat organizsation structure
- Pension scheme
- Private complementary insurance
- JobRad®
For more information about the position, contact Stefanie Hamberger (Stefanie.hamberger@laerdal.com).
To apply for the role please send us your CV and application letter through our application portal by 31.07.26.
We look forward to hearing from you!
