The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you'll make
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. What you'll do
Site quality leader (SQL) is responsible for maintaining and tracking site quality performance and growing the site quality culture. Drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. Executing to site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements. Who we're looking for
Expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa) Holds service team accountable for delivering on site quality objectives and results Responsible for developing site problem solving capabilities Conduit for feeding voice of the customer and site into the Factory and Engineering teams Drive 8D quality and cycle time to meet customer and LAM expectation Analytical capability to proactively identify trends and patterns in quality data Drive activities with the site & QPL to solve the customer's high level quality concerns Responsible for communication to the Factory when impact to the customer has changed Works as part of the global QPL/SQL team to improve processes and share BKMs Utilize the Lam escalation process for business process non-compliance Preferred qualifications
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite Communication skills, both written and verbal, in English Solid analytical, problem solving, and decision-making skills Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
#J-18808-Ljbffr
Quality Engineer Arbeitgeber: Lam Research AG
Als Arbeitgeber in Villach bieten wir Ihnen die Möglichkeit, in einem dynamischen und innovativen Umfeld zu arbeiten, das auf Zusammenarbeit und kontinuierliche Verbesserung setzt. Unsere Unternehmenskultur fördert die persönliche und berufliche Entwicklung, während wir gleichzeitig ein flexibles Arbeitszeitmodell anbieten, das eine ausgewogene Work-Life-Balance unterstützt. Darüber hinaus profitieren Sie von einer attraktiven Vergütung, die über dem Kollektivvertrag liegt, sowie von der Sicherheit eines etablierten Unternehmens in der Metalltechnologiebranche.
