Overview
In this role you will be on the frontline for customer support, delivering repair and preventive maintenance for Lam etch/clean/deposition equipment at customer sites. You will install, relocate, start-up, and troubleshoot systems while coordinating with customers to minimize downtime. You’ll also implement ECOs and support Tier 2 qualification, building strong relationships with clients and cross-functional teams. This is a hands-on role at the intersection of service, engineering, and customer success, offering meaningful impact on equipment performance and uptime.
Leistungen / Benefits
- hybrid work options
- opportunity for overseas assignments
- global travel
- equal opportunity employer
- on-site Flex / Virtual Flex work models
- pay and benefits (as per company policy)
Verantwortungsbereiche
- Install and/or relocate equipment at customer sites and conduct start-up and checkout activities
- Perform on-site preventive maintenance and repair, including warranty/service for out-of-warranty tools
- Coordinate service actions with customers to minimize downtime
- Apply troubleshooting to eliminate malfunctions and perform diagnostics to isolate problems
- Assess severity of issues, determine corrective actions, and escalate when needed
- Replace defective units or components when appropriate
- Implement ECOs and carry out hardware/assembly updates
- Perform Tier 2 process qualification work
- Maintain accurate service records, diagnostics, and part usage logs
- Represent the company professionally and maintain customer relations during service engagements
- Maintain and secure assigned tools and equipment
- Take on ad-hoc duties as assigned by supervisor
Zentrale Anforderungen
- Bachelor’s degree or equivalent experience; graduate-eligible
- Self-starter who can work independently and learn quickly
- Strong interpersonal and communication skills
- Ability to engage customers on technical solutions
- Willingness to undertake short-term overseas assignments
- Ability to work swing shifts and travel frequently (domestic and international)
- Proficiency in interpreting electrical and mechanical schematics and operation manuals
- Comfort working in a clean room and wearing PPE
- Good physical stamina for extended periods of standing/bending/reaching
- Ability to perform 24/7 on-call standbyRotational duties
- strong communication
- customer-focused
- problem-solving orientation
- interpreting electrical/mechanical schematics
- diagnostic and troubleshooting skills
- preventive maintenance
Field Service Engineer 1 in Villach Arbeitgeber: LAM RESEARCH Corporation
Lam Research ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Dresden eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und Weiterbildung, sowie einer Kultur der Zusammenarbeit und des Respekts, ermöglicht Lam seinen Mitarbeitern, ihre Fähigkeiten zu erweitern und an bedeutenden Projekten in der Halbleiterindustrie zu arbeiten. Die Möglichkeit, in einem internationalen Umfeld zu arbeiten und innovative Lösungen für Kunden zu entwickeln, macht Lam zu einem attraktiven Arbeitsplatz für Fachkräfte im technischen Bereich.
