Overview
In this Field Service Engineer role at Lam, you will be on the front lines supporting customers by installing, maintaining, and repairing Lam etch, clean, and deposition equipment at their sites. You’ll work with cross-functional teams to minimize downtime and deliver reliable system performance. You’ll troubleshoot complex equipment issues, implement ECO updates, and ensure high-quality service records. This role offers hands-on field work, international travel, and opportunities to shape customer success through technical leadership.
Verantwortungsbereiche
- Install and relocate equipment at customer sites and complete start-up and checkout
- Provide warranty or paid service by performing on-site preventive maintenance and addressing abnormalities
- Coordinate service actions with customers to minimize downtime
- Troubleshoot and diagnose equipment malfunctions; assess severity and determine corrective actions
- Replace defective units or parts as needed
- Implement field modifications per Engineering Change Orders (ECOs)
- Carry out Tier 2 process qualification work
- Prepare and maintain service records, diagnostics, and part usage documentation
- Represent the company professionally and communicate new needs to customers
- Maintain and secure company equipment and tools at the site
- Undertake ad-hoc duties as assigned by supervisor
Zentrale Anforderungen
- Bachelor’s degree in Electronics, Engineering, or related field with 5+ years of experience; or Master’s with 3+ years; or equivalent
- Self-starter with ability to work independently and learn quickly
- Strong interpersonal and communication skills
- Able to engage customers on technical solutions
- Willing to support short-term overseas assignments
- Able to work swing shifts and travel frequently (domestic and international)
- Proficient in interpreting electrical and mechanical schematics, diagrams, and manuals
- Able to work in a clean room and wear PPE
- Physical ability to perform task-related movements (bending, lifting, climbing, etc.)
- Willing to perform 24/7 on-call standby duties
- Strong interpersonal and communication skills
- Customer-facing professionalism
- Self-motivation and initiative
- Interpreting electrical and mechanical schematics
- Troubleshooting and diagnostic procedures
- Preventive maintenance and on-site servicing
Senior Field Service Engineer in Villach Arbeitgeber: LAM RESEARCH Corporation
Lam Research ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Dresden eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und Weiterbildung, sowie einer Kultur der Zusammenarbeit und des Respekts, ermöglicht Lam seinen Mitarbeitern, ihre Fähigkeiten zu erweitern und an bedeutenden Projekten in der Halbleiterindustrie zu arbeiten. Die Möglichkeit, in einem internationalen Umfeld zu arbeiten und innovative Lösungen für Kunden zu entwickeln, macht Lam zu einem attraktiven Arbeitsplatz für Fachkräfte im technischen Bereich.
