Overview
In this role you will bridge customer needs and engineering by delivering ready-to-use software for Lam’s Etch and Deposition products. You’ll troubleshoot issues, validate software in labs and simulators, and collaborate with cross-functional teams to ensure readiness for new features. You’ll impact customers worldwide by maintaining software health and supporting product introductions at sites. This is a hands-on, customer-focused engineering position at the heart of Lam’s semiconductor solutions.
Leistungen / Benefits
- hybrid work models (On-site Flex / Virtual Flex)
- comprehensive benefits
- equal opportunity employer
Verantwortungsbereiche
- Support customer-facing software activities including escalation management, upgrades, patch testing, and install-base health at customer sites
- Investigate, troubleshoot, debug, and resolve software/system issues by analyzing logs and collaborating with cross-functional teams to identify root causes
- Assist with product roadmaps and readiness by partnering with development and program management for Alpha/Beta/customer readiness
- Validate new products, features, and fixes through test plans and hands-on validation, documenting results
- Participate in technical/program reviews (C&F, FMEA, Alpha/Beta Readiness, design/escalation reviews) and provide readiness input
- Collaborate across teams to ensure timely issue resolution and software quality improvements
- Create customer-facing documentation and notification packages for fixes, upgrades, and new features
- Possible on-site customer visits for hands-on support and validation; travel up to ~15%
Zentrale Anforderungen
- Bachelor’s degree in computer engineering, Electronics, or Mechanical Engineering with 5+ years of experience; or Master’s degree with 3+ years of experience; or equivalent experience
- Strong experience in software troubleshooting, debugging, and root cause analysis in complex systems
- Experience with customer-facing software deployments such as upgrades or issue resolutions
- Working knowledge of software development fundamentals, including code review to identify issues and validate fixes
- Strong written and verbal communication skills for customer-facing documentation and cross-functional collaboration
- Strong communication skills
- Cross-functional collaboration
- Problem-solving mindset
- Software troubleshooting and debugging
- Root cause analysis and logs analysis
- Code review and validation of fixes
Software Product Support Engineer 3 in Villach Arbeitgeber: LAM RESEARCH Corporation
Lam Research ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Dresden eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und Weiterbildung, sowie einer Kultur der Zusammenarbeit und des Respekts, ermöglicht Lam seinen Mitarbeitern, ihre Fähigkeiten zu erweitern und an bedeutenden Projekten in der Halbleiterindustrie zu arbeiten. Die Möglichkeit, in einem internationalen Umfeld zu arbeiten und innovative Lösungen für Kunden zu entwickeln, macht Lam zu einem attraktiven Arbeitsplatz für Fachkräfte im technischen Bereich.
