Customer Success Manager

Job Title: Customer Success Manager

Location: Hamburg, Germany

Duration: 1 year Contract

Job Description

• Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social).
• Candidates with pre-sales, marketing/creative agency or consulting background will be considered
• Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships
• Strong consulting skills Ability to prioritize, multi-task, and perform in a fast-paced environment
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners Effective at leading executive C-level discussions and presentations

Education :

• Bachelor's and/or Master's Degree
• Proven working experience in Customer Success in Software as a Service, Digital Marketing.
• Candidates with pre-sales, marketing/creative agency or consulting background will be considered
• Strong experience in Digital Marketing Solutions and knowledge of the Adobe's solutions and competitive landscape preferred