Job Description
As an Inside Sales team leader within Dometic, you play a key role in driving the inside sales teams to support sales growth by building and developing strong customer relationships, primarily through telephone and digital channels. You act as a trusted partner for segments internally and customers externally, taking ownership of their needs and proactively identifying opportunities to create value through our solutions.
As a team lead you will drive DACH inside sales team in day-to-day activities:
- Organize & transform the team in order to provide support to sales teams and customers and optimize ways of working (digitalization & harmonization to gain efficiency),
- Monitor the activity with analyzing operational KPIs, identify performance gaps and improvement opportunities, and implement corrective action plans to achieve departmental objectives,
- Manage and develop customer relationships through proactive, customer centric inside sales activities,
- Actively engage with customers via phone, video, email and digital tools to understand needs and identify sales opportunities,
- Drive sales growth by converting leads, managing opportunities and following up on customer enquiries,
- Take end-to-end ownership of assigned customers, ensuring timely support and solutions that create customer value,
- Build strong collaboration with Field Sales, marketing and other internal stakeholders to ensure a seamless customer journey,
- Drive & develop strong product, market and business understanding to confidently communicate value propositions to customers,
- Support teams in answering their questions and guiding them in problem solving,
- Ensure communication (top down & bottom up),
- Train teams and act as a gatekeeper on processes & ways of working,
- Manage teams under her responsibilities (set priorities, monitor performance, drive engagement, etc),
- Actively support the digitalization of Inside Sales processes through the implementation and adoption of automation and digitalization technologies.
Inside sales team lead DACH in Siegen Arbeitgeber: Land Vehicles EMEA
Dometic ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Emsdetten eine dynamische und globale Arbeitsumgebung bietet. Mit einem starken Fokus auf Vielfalt und Inklusion fördert das Unternehmen individuelle Stärken und Erfahrungen, während es gleichzeitig bedeutende Wachstums- und Entwicklungsmöglichkeiten für seine Mitarbeiter bietet. Die enge Zusammenarbeit mit internationalen Partnern und die Möglichkeit, an innovativen Lösungen zu arbeiten, machen Dometic zu einem attraktiven Arbeitsplatz für alle, die eine sinnvolle und herausfordernde Karriere suchen.
